Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/2945408

Опыт работы

Merchant Services Customer Support Specialist

с 07.2019 по наст. время (4 года 10 месяцев)
B2B Soft, Киев (IT)

As a part of Merchant Services Customer Support team I have been providing day by day handling of mostly USA and Canada retailers' merchant account related requests.

I have been using the following FirstData merchant debit/credit card processor tools on a daily basis:
-AccessOne
-MyClientLine
-Merchant Service Center
-Service Center Web
-Clover Security, etc.

Technical Customer Support Specialist

с 02.2019 по наст. время (5 лет 3 месяца)
B2B Soft, Киев (IT)

As a part of Customer Support team I have been providing day by day handling of mostly USA and Canada mobile retailers' requests (min 20 per 8 hours) including calls, chats and emails on the complex POS (point of sales) software. My work duties included system configuration, issues troubleshooting, clarification and teaching, improving customer experience, finding problems and reporting bugs.

I have been also following personal GNO's and KPI's.

Except my team I have been closely communicating with Training and User Success team and Technical Operations team.

I have been using the following tools on a daily basis:
-Fonality phone system
-Zendesk for chats and service tickets handling
-Jira for issues reporting
-Confluence
-Microsoft Dynamics CRM
-Graylog for issues investigating and troubleshooting
-Outlook/Skype/GroupMe for daily communication

Solution Engineer (Subscriber Data Management)

с 03.2016 по 02.2019 (2 года 11 месяцев)
Nokia, Киев (Telecommunications and networking)

Sales and marketing support at product and solutions levels, providing solutions and offer material (Bill of Material, Technical Statement of Compliance, Product Dimensioning, Technical Solution Description) on the variety of Subscriber Data Management related mobile network elements (HLR, HSS, EIR, MNP, AAA, etc.).

Providing support to Nokia Global Sales Support department internal customers in Subscriber Data Management area including cloud solutions.

Day to day coordination via conference calls and e-mail with regional teams for providing solutions and to clarify their doubts towards the final submission of the bid.

Working in international teams under tight timelines.

Mentoring and teaching engineers-new comers.

Radio Planning and Optimization Intern

с 01.2016 по 02.2016 (1 месяц)
Vodafone Ukraine, Киев (Telecommunications and networking)

Learning aspects of radio planning and optimization activities.

Образование

НТУУ "КПИ"

Телекоммуникации, Киев
Высшее, с 2010 по 2016 (5 лет 5 месяцев)

Дополнительное образование и сертификаты

Инновационное предпринимательство

2014, 3 месяца

Business English (Intermediate)

2013, 3 месяца

Польский язык (A1)

2015, 3 месяца

Nokia internal certifications

2018

Lean and Kaizen Advocate Training

2018

Root Cause Analysis and Escaped Defects Analysis

2018

Lingualeo English Grammar Course

2018

Sales Manager

2018, 5 дней

Знания и навыки

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Русский — свободно
• Польский — начинающий

Дополнительная информация

Job related skills:

-Telecommunications
-Mobile Networks
-Mobile Subscriber Data Management
-basic knowledge of HTML/CSS, C, C++, C#, SQL, software testing theory, agile (scrum)
-Technical translation
-Troubleshooting and issues identification


Communication skills:

-using a foreign language (English) as part of job duties
-good business communication skills (e-mailing, online and offline meetings)

Driving licence: B

Personal qualities: purposefulness, sociability, responsibility, scrupulosity, assiduity, attentiveness, honesty, sincerity, good sense of humor, healthy lifestyle.

Personal interests: Self-development, reading, healthy lifestyle, gym, workout, football, music, hitchhiking, travelling, financial markets investment, etc.