Igor

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3164941

Опыт работы

Supervisor

с 03.2017 по наст. время (7 лет 2 месяца)
Support Your App, Kyiv, Киев (It-outsourcing)

•Coordination of agents' workflow in the team;
•Regular holding of QA for agents’;
•Preparation of various reports concerning the workflow within the project;
•Preparation of the working schedule for the team;
•Updating of technical documentation;
•Service Desk System tickets management;
•Maintaining constant contacts with vendors;
•Training of new employees;

Dedicated support agent

с 07.2016 по 04.2017 (9 месяцев)
Support Your App, Киев (It-outsourcing)

•Resolving basic to complex support issues for customer inquiries received via support Omni-channel (emails, phone calls, live chat);
•Constant learning of a supported product (mobile game War Robots);
•Maintain constant contacts with vendors;
•Ensure customers’ happiness.

Head of structural unit

с 03.2016 по наст. время (8 лет 2 месяца)
Aurora ltd., Киев (IT)

•Processing of clients' incoming calls regarding technical support;
•Providing technical support to customers in the framework of its competence;
•Resolving conflict situations with customers;
•Coordination of workflow of the technical department;
•Preparation of various reports concerning the workflow of technical department;
•Control over customers’ payments.

Sales manager

с 08.2013 по 03.2016 (2 года 7 месяцев)
Aurora ltd, Kyiv (Retail)

•Sales of IT services as well as various project integrations;
•Preparation of commercial offers, monthly and quarterly reports, contracts;
•Participation in different presentations and exhibitions dedicated to IT outsource technologies;
•Negotiations with potential customers, signing deals, maintenance and support of existing customers;
•Establishing selling prices by monitoring of competitors and customers’ demands.

Cryptologist

с 08.2011 по 07.2013 (1 год 11 месяцев)
General Department of Government Communications of Ukraine, Kyiv (Telecommunications and networking)

•Data encryption/decryption

Образование

Institute of Special Communication and Information Protection

Protect of information with restricted access and automation of its processing, Kyiv
Высшее, с 2006 по 2011 (4 года 11 месяцев)

Suvorov Military Lyceum

Kyiv
Среднее, с 2004 по 2006 (1 год 9 месяцев)

Дополнительное образование и сертификаты

Games Academy, "Game testing QA" courses

2017, 1 месяц

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

•Responsible;
•Patient;
•Easy – going;
•Easy – learning;
•Goal – oriented;
•Organized.