Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3349842

Опыт работы

Technical Support Engineer (SIGOS)

с 12.2016 по наст. время (7 лет 5 месяцев)
SITRONICS IT, Kyiv (Telecommunications/IT)

Manager of marketing research

с 07.2016 по 12.2016 (5 месяцев)
Farlep-Invest (Vega Telecommunications Group), Kyiv (Telecommunications and networking)

- Management, development and improvement of customer experience at the points of customer contact
- Project management of customer satisfaction surveys and level of recommendations
- Development of an action plan to improve satisfaction levels
- Collection and analysis of data about the industry, technology market research including customer satisfaction, competitive analysis, data on the level of brand awareness
- Preparation of an analytical reports for CEO and Management Board.

Quality Expert

с 02.2013 по 07.2016 (3 года 5 месяцев)
Vodafone Ukraine, Kyiv (Telecommunications and networking)

Responsible for:
- Regular benchmarking of network quality;
- Customer satisfaction (Customer Delight Index, Net Promoter Score) & complaints monitoring, finding a correlation between them;
- Testing of additional services, voice services and data services VAS testing by Site Sigos;
- Setting quality goals for Technical/IT/Marketing and Customer Care functions, goal achievement control;
- Analysis of the competitor’s product portfolio;
- Technical issues investigation;
- Project management;
- Preparation of an analytical reports for CEO and Management Board;
- Budget planning and execution control.

Образование

Lviv Polytechnic National University

Thermal power station, Master of Science in Electric Power Systems Engineering, Lviv
Высшее, с 2004 по 2009 (5 лет 3 месяца)

Знания и навыки

Знание языков

• Английский — средний
• Украинский — свободно

Дополнительная информация

Мои увлечения: легкая атлетика, велоспорт, спуск на байдарках, активные виды отдыха и музыка.