Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/3468278

Опыт работы

Business Development Manager (Senior Cloud Solution Specialist) Google Cloud Platform

с 04.2023 по наст. время (1 год 1 месяц)
Wise IT, Київ (IT)

•Spearheading strategic initiatives to drive business growth and foster customer relationships.
•Identifying and capitalizing on new business opportunities in the cloud solutions space.
•Leading negotiations and developing tailored strategies to meet customer needs.
•Collaborating cross-functionally to deliver innovative solutions on the Google Cloud Platform.
•Providing thought leadership, analyzing market insights, and driving continuous improvement and innovation within the organization.
•Developing and implementing customized cloud solutions to meet client requirements on Google Cloud Platform.
•Serving as a technical advisor and subject matter expert on cloud architecture and infrastructure.
•Collaborating with sales teams to understand client needs and design effective cloud strategies.
•Providing technical demonstrations, presentations, and training sessions to customers and internal stakeholders.
•Supporting clients throughout the sales cycle, from initial consultation to post-implementation support, ensuring successful adoption of cloud solutions.

Project/Product Manager (Cloud & Cyber Security)

с 03.2021 по 07.2023 (2 года 4 месяца)
Київстар, Київ (Телекомунікації, зв'язок)

•Launch and design new products in streams
•Сalculation: cost, price, rebates, co-op, discounts, VP
•Marketing and other initiatives for the promotion of products
•Evaluate Ukraine and the world market and potentially new markets, forecast development, monitor market participants on based analytical work and data research, monitor the behavior of competitors
•Create and approve business & technical requirements (Legal, financial IT, and other departments)
•Participate creation, preparation, and vindication of business cases
•Preparation of quarterly reports on results projects, key changes, risks, and stop factors

Service Engineer FIX & Mobile (KA & MNA customers)

с 10.2017 по 03.2021 (3 года 5 месяцев)
Київстар, Київ (Телекомунікації, зв'язок)

•Monitoring customer services
•Technical support and analysis of customer trouble tickets, work orders, group tickets, global events, and incidents
•Maintenance of inclusions mobile and fixed services, optimization, modification, transformation, transfers and uninstallations, planned work
•Informing about planned work on the network and supporting them
•Signing of contracts and additional agreements, additions, and SLA agreements
•Work with reports: traffic analysis, service availability, fraud, etc

Category manager (Product Owner)

с 05.2017 по 10.2017 (5 месяцев)
Київстар, Київ (Телекомунікації, зв'язок)

•Making up assortment and purchasing for own retail store: smartphones, tablets, PC, a whole range of accessories (glasses, covers, cables, network chargers, headsets and headphones, etc.)
•Trade marketing by devices & accessories: market pricing in appliances with Recommended Retail Price (RRP), dumping prices to attract customers, promo and sales activity from shops & vendors
•Conclusion of contracts with new suppliers expand range and choose the best price offer
•Tracking stock balances in stock: liquid positions should be in sufficient quantity to meet demand, and illiquid without excess.

Senior Technical Specialist (L2, L3 support)

с 11.2015 по 05.2017 (1 год 6 месяцев)
Київстар, Київ (Телекомунікації, зв'язок)

•Work with trouble tickets of L1 support (Call-Center) in the Trouble Ticket List
•Analysis of occurrence of global incidents, events, classification, and assignment for profile working group, appropriation level criticality
•Reporting and statistics of customer requests, incidents, global events, monitoring dynamics of mass complaints, maintenance planned work
•Informing top management about most critical events, incidents
•Individual solutions to non-standard and complex tasks to get the best customer experience and NPS

Customer support specialist

с 07.2014 по 11.2015 (1 год 4 месяца)
Київстар, Киев (Телекомунікації, зв'язок)

•Consulting customers on issues with all mobile services and products of the company (prepaid and postpaid sector)
•Fixation and transfer trouble ticket for L2 support
•Participation in different pilot projects to improve mobile products, services, and procedures of the company

Merchandiser, paymaster

с 07.2013 по 07.2014 (1 год)
Fozzy group, Київ (Роздрібна торгівля)

•Layout of merchandise according to planogram
•Tracking stock balances and expiration dates
•Consultations and calculation buyers

Technical support specialist, outstaff

с 06.2013 по 07.2013 (1 месяц)
Укртелеком, АТ, Вишгород (Телекомунікації, зв'язок)

•Maintenance of workplace division and office equipment, update software
•Reporting its execution tasks

Traffic specialist (logistics), outstaff

с 05.2013 по 06.2013 (1 месяц)
Укрпошта, Вишгород (Транспорт, логістика)

•Construction and composition route movement cars
•Drafting graphics transportation
•Reporting its execution tasks

Образование

Odessa National Academy of Communications named A.S. Popova (branch in Kyiv) Specialist

Telecommunications, Київ
Высшее, с 2016 по 2017 (1 год)

Telecommunications information technology engineer, faculty telecommunication and radio engineering

Kiev College of Communications

Telecommunications, Київ
Неоконченное высшее, с 2013 по 2016 (3 года)

Telecommunications information technology engineer, faculty telecommunication and radio engineering

Kiev College of Communications

Telecommunications, Київ
Неоконченное высшее, с 2010 по 2013 (3 года)

•Сomputer Engineering and postal communication, faculty сomputer engineering and postal communication
•Theory and practice in such enterprises "Ukrtelecom" & "Ukrpochta"

Знания и навыки

Знание языков

• Украинский — свободно
• Английский — средний