Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

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Опыт работы

Customer & Technical Support Specialist

с 01.2019 по 04.2026 (7 лет 4 месяца)
Anma; Andensa LLC, Дистанційно (Маркетинг, реклама, PR)

• Provided comprehensive customer and technical support to sellers and buyers on the
Amazon platform
• Handled client complaints, negative feedback, and reviews; successfully contested
and removed them to protect account reputation
• Managed account health, performance metrics, warnings, policy violations,
suspensions, and prepared successful appeals
• Analyzed sales, inventory, and performance reports to identify issues and propose
effective solutions
• Coordinated with logistics, production, and support teams to ensure timely resolution
of customer issues
• Maintained regular written and verbal communication with clients and partners.

Dispatch Specialist (Logistics & Customer Support)

с 11.2016 по 11.2018 (2 года)
UA Trans, Львів (Транспорт, логістика)

• Provided daily communication and support exclusively in English with US-based
brokers, companies, and drivers
• Sourced and booked loads, negotiated rates and delivery terms with international
partners
• Resolved operational issues in real time, monitored deadlines, and prevented delays
• Prepared full documentation for transportation processes
• Maintained high service standards for international clients from the USA and Europe

Образование

Lviv Polytechnic National University

Specialty: Accounting and Auditing, Львів
Высшее, с 2006 по 2009 (3 года)

Знания и навыки

• Work with clients
• Troubleshooting
• Performance management
• Conflict settlement
• Data management
• Performance optimization
• Google Docs
• Worksection
• Notion

Знание языков

Английский — свободно

Рекомендации

Oleg Valko

Oleg Valko

Founder and CEO at VALKO.PRO, VALKO.PRO

Дополнительная информация

[открыть контакты](см. выше в блоке «контактная информация»)


• Data management and reporting
• Multitasking in fast-paced environments
• High adaptability and quick learning
• Strong written and verbal communication
• Team Leadership & Training
• Sales & Banking Experience