Контактная информация

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Опыт работы

Customer Service Manager and Account Manager

с 06.2018 по наст. время (5 лет 11 месяцев)
XCloudGame, Beijing, China (Video Games Publisher)

-Liaison between the company and the VIP customers of the online games.

Business Development Officer

с 06.2018 по наст. время (5 лет 11 месяцев)
Pagsmile, Beijing, China (Payment solutions provider for the Brazilian market)

-Providing payment solutions for the Brazilian market for companies in China, Europe and Middle East.

Community Manager

с 06.2017 по 06.2018 (1 год)
Aeria Games/Gamigo Group GbmH, Berlin, Germany (Video Games Publisher)

-Providing ingame services and support for the Portuguese speaking players;
-Managing social networks of Shaiya PT and International;
-Managing a team of 10 Game Sages to provide help and organize events for the whole Portuguese speaking community;
-Managed and created content for GamerToken.io social media.

Account Manager (Global) - Social Network Consultant (Brazil and Portugal)

с 10.2016 по 05.2017 (7 месяцев)
G2A.COM, Rzeszow, Poland (Internet Marketplace)

-Responsible for selecting and inviting new Wholesalers in the G2A.COM Marketplace;
-Provided support, marketing services and sales consulting for my Accounts;
-Managed and created content for G2A.COM Brazil/Portugal Facebook profile;
-Negotiated agreements with top YouTube influencers in Brazil and Portugal.

Sales Consultant (LATAM) - Social Network Consultant (Brazil and Portugal)

с 02.2015 по 10.2016 (1 год 8 месяцев)
G2A.COM, Rzeszow, Poland (Internet Marketplace)

-Researched LATAM market of video games companies, sellers and distributors, and built a database for the company;
-Created and followed sales leads;
-Managed and created content for G2A.COM Brazil/Portugal Facebook profile;
-Negotiated agreements with top YouTube influencers in Brazil and Portugal.

Project Manager

с 06.2013 по 11.2014 (1 год 5 месяцев)
Hanway International, Shanghai, China (Exhibition Contractors)

-Managed the whole process of compliance and building up of booths for international companies in international trade shows.

Import Analyst JR

с 04.2012 по 02.2013 (10 месяцев)
Lojas Le biscuit SA, Salvador, Brazil (Retail)

-Responsible for the whole customs clearance process and products distribution - from warehouse to more than 20 stores all over Brazil;
-Researched for new suppliers in Asia and LATAM;
-Negotiated prices and quantities with suppliers, never less than a container full of goods.

Образование

ISCTE Business School

International Management, Lisbon, Portugal
Неоконченное высшее, с 2010 по 2019 (8 лет 9 месяцев)

University of Coimbra

International Relations, Coimbra, Portugal
Высшее, с 2006 по 2010 (3 года 9 месяцев)

Знание языков

• Португальский — продвинутый
• Английский — продвинутый
• Испанский — продвинутый
• Китайский — начинающий

Дополнительная информация

PERSONAL INFORMATION
Name: Rafael de Jesus Falcao
Address: Ul. Matejki, 6A/8, 35-064 Rzeszow, Poland
Date of birth: 1st June 1984
Phone: [открыть контакты](см. выше в блоке «контактная информация»)
E-Mail: [открыть контакты](см. выше в блоке «контактная информация»)
Citizenships: Brazilian and Portuguese
Marital status: Single

SUMMARY
A Brazilian, with Portuguese nationality, International Relations professional with vast experience in engaging multicultural customers/partners.

PROFESSIONAL EXPERIENCES
Feb 2015 – Present: G2A.COM (World’s Fastest Growing Digital Marketplace, Online Payments Providers, VR Developers),
Rzeszow, Poland, Sales Consultant and Account Manager
• Researched and established partnerships with local companies in LATAM to sell and buy in our
Marketplace;
• Sales of payment services;
• Handled several accounts in the G2A.COM Marketplace, mostly from LATAM region, but also from SE
Asia and Europe;
• Established partnerships with top YouTubers and E-Sports teams in Brazil and Portugal;
• Assisted and led organization and development of marketing campaigns with YouTubers and E-Sports
teams;
• Managed official Facebook Portuguese/Brazilian profile, with 1,9m Likes, of the company, interacting
with customers and general public, creating content, reporting reach and Likes information.

Jun 2013 – Nov 2014: Messe Hanway (Exhibition Contractors and Designers), Shanghai, China, Project Manager
• Managed projects in LATAM and Middle-East regions;
• Responsible for compliance of the stands projects with the exhibitions regulations;
• Responsible, many times ad hoc, for building up according to the blueprints;
• Liaison between Exhibition Organizers and clients;
• Requested licenses, power, water and equipments from Exhibition Organizers and Local Authorities for
the clients.

Apr 2012 – Feb 2013: Lojas Le biscuit SA, (Top 10 retail chains in Brazil), Salvador, Brazil,
Import Analyst Jr.
• Suppliers sourcing in China, South East Asia and Middle-East;
• Products quotations and price negotiations
• Managed the whole process of customs clearance;
• Responsible for sending via internal system products from warehouses to stores in more than 8 different
States.

Aug 2009 – Jun 2010: Coimbra Property Shop(Real Estate), Coimbra, Portugal, Translator, Part time during studies
• Translation of documents, advertisement and website content.

EDUCATION
2010 – ISCTE Business School - University Institute of Lisbon, Lisbon, Portugal
Master of Arts in International Management. All lectures completed, missing only the Thesis.

2006 – 2010 University of Coimbra - Faculty of Economics, Coimbra, Portugal
Bachelor of Arts in International Relations, Chairman of the Assembly in International Relations Students Union.

LANGUAGES & IT Skills
Portuguese - Fluent, native
English - Fluent
Spanish - Intermediate (B2)
Mandarin - Basic (A2)
French - Basic (A2)
Jira Project Management Software - Good Knowledge
Microsoft Office & Windows - Outstanding knowledge
Confluence - Team collaboration Software - Advanced
Google Analytics - Basic knowledge
Search Tools - Advanced knowledge
Social Networks - Advanced knowledge

INTERESTS
Cuisine - Discovering new, exciting dishes and wine tasting
Arts - Regular attendance to local symphonic orcherstra, proud fan of David Gilmour, writing poetry and short stories
Sports - 5th kyu in Kendo, participation in tournaments in single and team
Reading - Philosophy, Historical Novels, Strategy and Economic books
Social Networks - Enthusiast of social networks, especially Facebook

REFERENCES
On request