Kseniia

Profile
Throughout my life, I have worked in various fields. This experience encouraged me
to learn quickly, be efficient, be able to cope with pressure, and take on new tasks
Kseniia with ease. I am a creative and ambitious person who is always ready for something
new. I believe that my technical skills and creativity allow me to generate new ideas
Mikhieieva
constantly. I am confident that my previous experience in various industries will only
add value to my new role and help the company grow and reach new heights.
BILLING, INVOICING AND CASH
COLLECTION SPECIALIST

Employment History
Details English Teacher, Study Less, Kyiv
Kyiv DECEMBER 2023 — PRESENT

Ukraine • Collaborated with colleagues to develop interdisciplinary projects and activities
[открыть контакты](см. выше в блоке «контактная информация») to enrich student learning experiences
[открыть контакты](см. выше в блоке «контактная информация») • Implemented a variety of instructional strategies to accommodate different
learning styles and interests

Links
Freelance Photographer, Kyiv
linkedin SEPTEMBER 2023 — PRESENT

Currently, I photograph practically everything that is offered, I try my hand at it, and I
practice to understand what shines for me and what I want to develop in the future.
Skills
Ability to Multitask Head of Accounting, Mystery Diamonds, Kyiv & Cordoba (Argentina)
SEPTEMBER 2020 — AUGUST 2023
Accounting
• Developed and implemented internal controls to streamline processes and
Communications
improve the accuracy of financial data
Computer Skills • Provided guidance and training to staff on accounting procedures and best
Creativity practices

Customer Service
• Reconciled accounts and identified discrepancies
• Processed invoices and payments
Fast Learner
• Analyzed financial statements and created reports to present to stakeholders,
Management resulting in improved decision-making
Microsoft Excel • Developed a system to track and monitor expenses, resulting in improved cost
savings
Microsoft PowerPoint
• Automated accounts receivable processes to reduce processing time
Microsoft Word
• Reconciled customer accounts to ensure the accuracy and completeness of
Problem Solving records
Time Management
Senior Account Manager, Mystery Diamonds, Kyiv
O C TO B E R 2 0 1 9 — S E P T E M B E R 2 0 2 0

Languages • Collaborated with cross-functional teams to identify and address customer
Spanish needs
• Developed and maintained strong relationships with key clients
Ukrainian • Analyzed customer data to identify trends and segment customers

English Customer Support Executive, Mystery Diamonds, Kyiv
D E C E M B E R 2 0 1 8 — O C TO B E R 2 0 1 9

• Developed and maintained a knowledge base to provide employees with quick
access to customer service information
• Generated weekly reports to track customer service activities, resulting in
improved customer service performance
 • Adapted verbal and written communication styles to effectively resolve
customer disputes
• Identified patterns in customer complaints and provided solutions to reduce the
number of similar issues in the future

Education
Complete general secondary education, Mariupol Technical Lyceum ,
Mariupol
S E P T E M B E R 2 0 0 1 — M AY 2 0 1 2

Specialized on Physics and Mathematics.

Incomplete higher education, PRYAZVAKYI STATE TECHNICAL
UNIVERSITY, Mariupol
SEPTEMBER 2012 — DECEMBER 2015