Контактная информация

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Опыт работы

Training and Learning Specialist

с 07.2018 по наст. время (5 лет 10 месяцев)
Nestle Lviv Business Center, Львів (Food industry)

Quality of Service Manager

с 08.2016 по 07.2018 (1 год 11 месяцев)
Wentrum, Львів (IT)

•Writing QR reports
•Evaluating Quality Assurance (QA) Standards
•Conducting QA trainings
•Promoting Quality Improvement
•Supervising customer care agents
•Gather usability feedback from customers
•Conducting Interviews

Customer Support Agent

с 08.2015 по 08.2016 (1 год)
Wentrum, Lviv (IT)

•Support and provide superior service via phones, e-mails, chats;
•Handle and resolve customer complaints;
•Process escalate priority isssues;
•Deliver prepared sales scripts to persuade potential customers to purchase a service (no cold calling)

Private teacher of English

с 02.2015 по наст. время (9 лет 3 месяца)
Private Teacher of English, Lviv (Education and science)

•Give private lessons of English to people of the age of 8-22;
•Preparing pupils for external examinations ;
•Tailoring English teaching methods to suit the needs of individual students;

Customer Support Agent

с 11.2014 по 02.2015 (3 месяца)
Zoom Support, Lviv (IT)

•Provide technical support and world-class customer service via the phone;
•Attracts potential customers by answering product and service questions;
•Offer company's service and persuade potential suctomers to purchaise it;
•Handle and resolve customer complaints;
•Identify and assess customer's needs to achieve satisfaction;
•Provide accurate, valid and complete information by using the right methods/tools;
•Follow communication procedures, guidelines and policies.

Образование

Lviv Politechnic National University

Master's degree in applied linguistics, Львов
Высшее, с 2015 по 2016 (1 год 3 месяца)

Lviv Politechnic National University

Bachelor's degree in philology, Lviv
Неоконченное высшее, с 2011 по 2015 (3 года 9 месяцев)

Знания и навыки

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Немецкий — средний
• Русский — средний
• Польский — начинающий

Дополнительная информация

LANGUAGES
· English (C1)
· Ukrainian (native speaker)
· German (B1)
· Russian (B2)
· Polish (A1)
SOFTWARE
· MS office package
· Mac OS

INTERESTS
· Languages, traveling, reading, music.
SKILLS
Communication skills, ability to work in a team, planning/organizing skills, creative thinking skills; organizational skills.