Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4596367

Опыт работы

Customer service specialist

с 11.2020 по 03.2021 (4 месяца)
Unilin, Київ (Production)

“ UNILIN Distribution Ukraine LLC”
produces laminate-TM Quick-Step, TM Balterio, TM Pergo.
Position: Customer se

Customer service specialist

с 10.2018 по 04.2019 (6 месяцев)
Sanofi Aventis Ukraine, Київ (Pharmaceutic)

WORK EXPERIENCE :

1 of October 2018-

“Sanofi-Aventis Ukraine LLC”
Customer service specialist

Responsibilities and Duties:


•Responsible for processing orders to SAP from begin to end
•Plans, organizes, coordinate goods delivery to customer in accordance with approved procedures
•Responsible for the correct, efficient and timely processing of all incoming service complaints
•Processing invoices in accordance with the applicable procedures
•Providing information to customers concerning delivery times and conditions
•Processing return shipments ( SAP and 1C)
•Processing debit/credit notes
•Responsible for maintain high data quality of 1C & related systems and initiate system changes whenever required( Transportation Cost, Pricing and Conditions, Po form e.g)
•Communication and coordination with Sales and Marketing department, Account department
•Payments allocation every morning
•Makes report of the goods in SAP (SAP sales Extract, CN+DN, Order released, Remuneration Fees, Provision for returns)
•Transportation costs provision

Customer service specialist

с 03.2018 по 06.2018 (3 месяца)
Multivac, Вышгород (Mechanics and industry)

WORK EXPERIENCE:

5 March 2018- 31 May 2018


“Multivac Ukraine LLC”



Responsibilities and Duties:


• Managing and controlling marketing budgets;
• Media Planning;
• Marketing materials design and production, cooperation with the external companies;
• Writing all types of corporate papers, press releases etc.;
• Creating materials and documents for corporate presentations and brochures;
• Communicating with association (EBA);
• Preparing company for trade shows (including International Trade Shows such as IFFA and INTERPACK) and conferences
• Organizing corporate events;
• Promotion through the Internet resources, SEO etc.;
• Coordination and organization of business-visits of foreign guests;
• Staff selection both independently and through recruitment agencies;
• Visa support for employees and customers;

Знания и навыки

Дополнительная информация

WORK EXPERIENCE:
20 December 2011- “SCA Hygiene Ukraine”
10 November 2017
Fast and high-quality orders processing and entering shipping data into base (1C) with necessary documentation.
Good communication skills(necessary for work with clients and different departments such as sales department, planning production, logistics, accountant and marketing departments, warehouse),solution of the questions connected with delivery and recall of products
Monitoring account receivables, customer payment maintenance
Documentation maintenance
Monitoring sales rates and satisfaction level of the customers
Coordination of logistics department activities, connected with on-time delivery and other requirements of customers
Assistance in sales promotion
Participation in conference and seminars
Participation in programmers of professionals personnel development





14 January 2010- “SCA Hygiene Ukraine”
Office Manager

Responsibilities and Duties:
Company Office Support
Prepared meetings and correspondence with member representatives on upcoming meetings
Prepared document invoices, including materials for payment of trainers
Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, faxing, copying and mailing
Organized mailing of monthly newsletter and business offers





January 2008 – June 2009

Baker& McKenzie – CIS, Limited
Legal Clerk

Responsibilities and Duties:
Provided administrative and technical assistance to the professional personnel of the Office and to submit client- and Office-related documents to various third parties at the request of the Attorneys, as well as the various activity managers of the Office
Carried out legal research and legal analysis
Submitted documents to state agencies and private entities
Participated, at the request of the Managing Partner or other Partner(s), in the business development activities of Baker & McKenzie, including the drafting of articles, legal updates and other publications
Participated in conferences and seminars
Participated, at the request of the Managing Partner or other Partner(s), in the professional development program of Baker & McKenzie, and generally to pursue the goal of the continuous improvement of Legal Clerk’s professional skills
When required by the Managing Partner or other Partner(s) of Baker & McKenzie, provide assistance on administrative matters to the management of Baker & McKenzie

April 2007 - November 2007

Attract-HR Australia
Office Manager

Responsibilities and Duties:
Company Office Support
Prepared meetings and correspondence with member representatives on upcoming meetings
Prepared document invoices, including materials for payment of trainers
Maintained in-office calendar, kept track of schedules/appointments
Created and reconfigured client databases
Answered phones, greeted and assisted visitors, and handled general administrative duties, such as filing, faxing, copying and mailing
Organized mailing of monthly newsletter and business offers
Assisted in maintaining the company website

January 2006 - November 2006

Motorcycle Racing Team
Team Manager
Responsibilities and Duties:
Created fan-club database
Racing team web-site support (daily)
Racing team web-site Administration (Uploading news and pictures, marketing tools such as banners, links and SEO), newsletters
Kept track of racing schedules (Ukrainian and European)
Took part in negotiations with international and local government representatives
Took part on press-conferences and PR-events organization
Financial reports and bookkeeping


2004 Administration of Public Health
Head of Law Department, Legal Adviser
Responsibilities and Duties:

Law Consulting (Health, Private property, pension payments)
Working with Law Databases and Law media
Suit Declaration Composing
Checking and Composing Contracts and documentation support
Working with Government administration, Ministry of Justice, etc.
Working with Municipal Departments

EDUCATION
1999 - 2004 – Kiev University of Economics, Tourism and Law, Jurisprudence, Specialist’s Degree in Law

LANGUAGESEnglish upper- intermediate – fluent, Russian – native, Ukrainian – native

SKILLS MS Office; Internet; Mail (PC/MAC), administration of web-sites (content management)Database management, Internet browsers, some knowledge of Adobe Creative Suite, etc.

PERSONAL QUALITIES

Good analytical and interpersonal skills
Good at planning, organizing
Prepared to work under pressure, meet deadlines
Excellent verbal, written, and presentation skills




ADDITIONALDriving License and Driving Experience