Контактная информация

Соискатель указал телефон , эл. почту и Facebook.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4635097/

Опыт работы

Restaurant Manager

с 08.2009 по наст. время (17 лет)
InterContinental Kyiv hotel, Kyiv (Hotel and restaurant industry)

2017-2020- maternity leave
Duties:
- administrative issues;
- staff recruitment, training and development (conducting interviews/ professional trainings);
- conducting of motivational programs for staff;
- development of the restaurant menu ( two languages);
- pricing creating, menu translation and print organization;
- organizing and conducting events (banquets, receptions, parties, business breakfasts, business dinners);
- cooperation with other departments inside the hotel;
- management and control of cash discipline;
- set and control of the restaurant budget;
- cooperation with suppliers and sponsors, conducting contracts;
- working with restaurant guests (communication, prevention and conflict resolution, receiving feedback from guests about staying in the restaurant);
- conducting business correspondence with guests and partners;
- restaurant development: attracting new guests, increasing budget, new strategies;
- compilation of PNL, presentations.

Hostess

с 08.2007 по 08.2009 (2 года)
Hyatt Regency Kyiv hotel, Kyiv (Hotel and restaurant industry)

Duties:
- greetings and meeting guests;
- accommodation guests at tables;
- introducing of the restaurant menu, consulting;
- consultation of guests in the telephone mode (reservation of tables, taking bookings, assistance in additional wishes of guests);
- assistance to guests in organizational matters: calling a taxi, booking tables at other establishments, ordering flowers, etc.);
- providing a consultation of foreign guests about the historical sites of Kyiv and Ukraine;
- controling of performance of duties by waiters, bartenders;
- maintenance of cleanliness, control and cleanliness in the hall.

Образование

National Pedagogical University after Dragomanova

Foreign Philology. Translator, teacher of English, Ukrainian.Master's degree., Kyiv
Высшее, с 2003 по 2009 (6 лет)

Знания и навыки

• MS Excel
• MS Word
• Internet User
• MS Office
• MS PowerPoint
• Email
• Internet Explorer
• Opera
• Mozilla Firefox
• Google Chrome
• R-Keeper
• Google
• MICROS
• Financial reporting

Знание языков

• Английский — продвинутый
• Украинский — свободно

Дополнительная информация

Personal qualities:
- responsibility;
- punctuality;
- initiative;
- sociability;
- stress resistance;
- ability to work as a team.

Skills:
- management skills: I am able to organize the team work, lead and take responsibility;
- customer service skills;
- conducting professional trainings;
- have skills of negotiations;
- have skills of staff recruitment;
- I can be flexible, easily adapt to the situation and work efficiently in a period of change.