Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4937009/

Опыт работы

QA engineer

с 05.2023 по 10.2024 (1 год 5 месяцев)
WPC, Киев (IT)

•Review requirements and specifications
•Create test plans/cases, estimate, prioritize and coordinate test activities
•Execute manual tests on Web app Project (HTML, JavaScript, CSS, jQuery, python, SQLite, Git)
•Execute manual tests on Android app Project (Java, Android Studio, SQLite)
•Verify integrations between Web and Android application Projects
•Report bugs to tracking system (Jira)

WAREHOUSE SPECIALIST

с 03.2021 по 02.2023 (1 год 11 месяцев)
ERC, Киев (Оптовая торговля, дистрибуция, импорт, экспорт)

• Managing stock levels of Acer spare parts and storage space in warehouse
• Posting items to warehouse, keeping track of their quality and quantity
• Picking items, fulfilling orders, packaging and labeling them for shipment
• Dealing with the Acer manufacturer and customers, prepare invoices and reports
• Regular inventory activities

L1 TECHNICAL SUPPORT

с 07.2020 по 01.2021 (6 месяцев)
Volia Cable, Киев (Телекоммуникации, связь)

• Troubleshoot customer’s technical issues by phone
• Assistance to subscribers in solving financial issues of their accounts
• Provide information by phone about the company's products and services
• Upselling of the company's client equipment to subscribers

L1 TECHNICAL SUPPORT

с 02.2019 по 07.2020 (1 год 5 месяцев)
Phonet, Киев (Телекоммуникации, связь)

•Troubleshoot customer’s issues via phone
•Report issues to ticket system (Zendesk), escalate to L2 when required
•Configure client's cloud PBX
•Configure client's IP phones and softphones remotely
•Consult customers about services, features and configuration

CUSTOMER SUPPORT

с 09.2017 по 02.2019 (1 год 5 месяцев)
iPay.ua, Киев (Finance, banking, and insurance)

•Provide L1 support for online payment service via phone, chat, email, social media
•Consult customers on features and terms of the service
•Provide customers detailed information about their payments
•Resolve payment issues, escalate to L2 when required
•Support Masterpass digital wallet customers

CUSTOMER SUPPORT

с 05.2016 по 09.2017 (1 год 4 месяца)
Vodafone, Киев (Telecommunications and networking)

•Provide customers with product and service information over the phone
•Configure mobile internet on customer cell phone
•Configure mobile services on customer account
•Manage and resolve customer complaints

OUTSOURCING CUSTOMER SUPPORT

с 10.2014 по 05.2016 (1 год 7 месяцев)
Kievstar, Киев (Telecommunications and networking)

•Provide customers with product and service information by phone
•Process orders, forms and applications
•Outbound customer satisfaction calls and survey calls
•Outbound collections calls

QA ENGINEER

с 01.2014 по 10.2014 (9 месяцев)
GlobalLogic, Киев (IT)

•Review requirements and technical design documents
•Create test cases (HP Quality Center)
•Prepare test environment (Linux)
•Design, develop and execute automation scenarios
•Report bugs to tracking system (Jira)

QA ENGINEER

с 03.2012 по 12.2013 (1 год 9 месяцев)
IntroPro, Киев (IT)

•Review requirements, specifications and technical design documents
•Create test plans/cases. Estimate, prioritize and coordinate test activities
•Execute manual tests, report bugs to tracking system (Jira)
•Design, develop and execute automation scripts (Java, Selenium, Jenkins, Maven)
•Prepare test environment and deploy application (Linux)

NOC ENGINEER

с 05.2011 по 03.2012 (10 месяцев)
Oberon Media, Киев (IT)

•L2 service support of online Web applications
•Report bugs and detected issues to tracking system (Jira)
•Investigate issues, escalate to L3 when required
•Monitor server infrastructure, analyze logs (Splunk)
•Create and support test scenarios (Java, Selenium)
•Customize and support environment for monitoring (Hyperic, Nagios, Zabbix)

CORPORATE SALES

с 11.2007 по 08.2009 (1 год 9 месяцев)
Cyfra.ua (ISP), Киев (Telecommunications and networking)

•Generate leads (outgoing calls, active search, meetings)
•Negotiate and sign agreements
•Coordinate efforts of all departments to activate customers
•Establish and develop relationships with owners of buildings and business centers
•Meet and exceed sales goals, weekly/monthly reporting

L1 TECHNICAL SUPPORT

с 01.2007 по 10.2007 (9 месяцев)
Cyfra.ua (ISP), Киев (Telecommunications and networking)

•Troubleshoot customer’s issues by phone and email
•Report issues to tracking system
•Configure and support network equipment (DSLAMs, ADSL modems, routers, switches)
•Monitor network availability and performance of servers/services

SYSTEM ADMINISTRATOR

с 01.2006 по 12.2006 (11 месяцев)
Team Systems, Киев (Public and business services)

•Administration of servers (Windows Server 2003, Active Directory)
•User support and desktop operating system/application support
•Configuration of network equipment (PBX, phones, routers, switches, modems)
•Maintenance of network infrastructure

Образование

National Aviation University

Computer systems and networks, Киев
Высшее, с 2002 по 2007 (5 лет)

Дополнительное образование и сертификаты

First State English Courses

2008-2009, 1 год

English Prime

2019-2020, 9 месяцев

Знание языков

• Английский — продвинутый
• Украинский — продвинутый
• Русский — свободно