Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4978596/

Опыт работы

Customer support

с 09.2019 по 08.2024 (5 лет)
Essaypro, Remote (Education and science)

-Resolved 40-50 customer support tickets daily, with peaks of 60-70 tickets during high-demand periods, maintaining a high customer satisfaction rate.
-Led and managed a team, achieving recognition for the highest-rated team of the year through effective leadership and performance management.
-Awarded "Night Shift Employee of the year" for delivering exceptional customer service and maintaining professionalism in a high-pressure environment.
-Coordinated with US clients, improving service delivery and communication standards across different time zones.
-Implemented process improvements that led to a 15% increase in customer satisfaction scores and a 10% reduction in average resolution time.
-Supervised night shift operations, handled escalated issues, and ensured consistent service quality during off-peak hours.

Customer support agent/Sales agent

с 02.2018 по 07.2019 (1 год 6 месяцев)
VIP Online pharmacy, Kyiv (Medicine, pharmacy)

-Delivered high-quality customer support, contributing to improved customer satisfaction and retention rates.
-Built and maintained strong client relationships, resulting in a 20% increase in customer retention.
-Conducted retention calls and successfully persuaded 20% of dissatisfied customers to continue using the company's products and services.
-Managed an average of 25+ incoming support calls per 8-hour shift, addressing and resolving complex issues effectively.
-Integrated customer feedback into service enhancements, leading to measurable improvements in service quality and customer experience.

English teacher (Part-Time)

с 05.2017 по 01.2023 (5 лет 9 месяцев)
Green country, Remote (Education and science)

-Implemented innovative teaching methods to enhance student engagement and comprehension, resulting in a measurable improvement in overall class performance and test scores.
-Developed tailored lesson plans and educational materials to accommodate diverse learning styles and abilities, leading to increased student participation and retention.
-Established a positive and inclusive classroom environment conducive to learning, fostering a sense of community and mutual respect among students.
-Actively collaborated with colleagues to share best practices and resources, contributing to a collaborative and supportive professional learning community.

Образование

Bogomolets National Medical University

Medical, Киев
Высшее, с 2016 по 2022 (6 лет)

Знания и навыки

• Conflict-free
• Communicability
• Teaching for children and teenagers
• Online teaching
• Conducting individual classes
• Confidence
• Teaching for adults

Знание языков

Английский — свободно