Контактная информация

Соискатель указал эл. почту, адрес, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4978596

Опыт работы

Customer support

с 08.2020 по 03.2024 (3 года 7 месяцев)
Develux Essay pro, Kyiv (Education and science)

Achieved a remarkable 20% increase in customer satisfaction ratings within six months through strategic initiatives.
Successfully reduced average handling time for customer inquiries by 30% by implementing innovative strategies.
Led a high-performing team to consistently achieve a 95% resolution rate for escalated customer issues.
Developed and executed highly effective training programs resulting in a 15% improvement in team productivity.
Engineered streamlined processes that led to a notable 25% reduction in customer complaints.

Customer support

с 01.2020 по 03.2020 (2 месяца)
Bitcoin revolution, Kiev (Finance, banking, and insurance)

Successfully maintained customer accounts and consistently achieved a 95% satisfaction rate by promptly resolving issues.
Proactively identified customer needs and effectively recommended suitable products or services.
Skillfully managed a high volume of incoming calls, ensuring timely resolution of issues.
Spearheaded the development of a streamlined process for escalating customer issues to the appropriate departments, significantly reducing unresolved complaints.

Sales manager/Customer support agent.

с 04.2019 по 01.2020 (9 месяцев)
VIP Online pharmacy, Kyiv (Medicine, pharmacy)

Cultivated strong relationships with clients, leading to a 25% increase in customer retention rates.
Provided exceptional customer support, achieving a 95% satisfaction rate through prompt issue resolution and personalized assistance.
Developed and implemented strategies to improve customer engagement, resulting in a 15% increase in repeat purchases.
Collaborated with cross-functional teams to streamline processes and enhance the overall customer experience.
Successfully resolved complex customer inquiries, contributing to a 20% reduction in escalations to senior management.

English teacher

с 09.2018 по наст. время (5 лет 8 месяцев)
Green country, Kyiv (Education and science)

Implemented innovative teaching methods to enhance student engagement and comprehension, resulting in a measurable improvement in overall class performance and test scores.
Developed tailored lesson plans and educational materials to accommodate diverse learning styles and abilities, leading to increased student participation and retention.
Established a positive and inclusive classroom environment conducive to learning, fostering a sense of community and mutual respect among students.
Actively collaborated with colleagues to share best practices and resources, contributing to a collaborative and supportive professional learning community.
Organized and facilitated extracurricular activities such as literary clubs and language competitions, providing students with opportunities for personal growth and achievement outside the classroom.

Teacher

с 01.2013 по 08.2015 (2 года 7 месяцев)
Oasis International School, Abuja (Education and science)

Plan and prepare material for children and adult.

Образование

Bogomolets National Medical University

Medical, Киев
Высшее, с 2016 по 2023 (6 лет 10 месяцев)

Дополнительное образование и сертификаты

Im academy

2 months

Знания и навыки

Знание языков

• Английский — свободно
• Русский — начинающий

Дополнительная информация

I can't receive messages through my Lifecell number. Please contact me through Email, or telegram. My username is Aminu Audu on Telegram. Thanks.