Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/4908755

Опыт работы

Customer Service

с 09.2021 по 12.2023 (2 года 3 месяца)
RupCoe HVAC and Plumbing, New Jersey (Public and business services)

Effectively monitored incoming calls and phone inquiries, arranged meetings with potential customers for new business
 acquisition and ensured customer satisfaction at all times.
• Recommended company service and product options to meet customer needs, helped customers with complaints and questions,
 gave customers information about products and services, took orders, and processed returns.
• Assisted customers with product-related questions, feedback and complaints.
• Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.

Customer service manager

с 02.2020 по 08.2021 (1 год 6 месяцев)
Sparkle Grill Cleaning, Georgia (Public and business services)

• Established efficient workflow processes, monitored daily productivity and handled office tasks effectively.
• Developed and maintained comprehensive filing system, assisted in the preparation of regularly scheduled reports, answered phone calls professionally, wrote and distributed emails, correspondence memos, letters, faxes and forms.
• Built strong rapport with customers, resulting in an increase in customer satisfaction.
• Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.

Customer support representative

с 01.2019 по 02.2020 (1 год 1 месяц)
A1 Logistics, Zaporizhzhia (Auto business and auto service)

- Optimised workflow, built alliances while ensuring world-class customer relations and maintaining the highest levels of professional excellence.
- Handled customer inquiries, resolved issues, and ensured customer satisfaction

Образование

Alfred Nobel University

Marketing Management, Dnipro
Высшее, с 2018 по 2022 (4 года)

Bachelor of Arts Marketing Management

Знания и навыки

Знание языков

• Английский — свободно
• Украинский — начинающий

Дополнительная информация

Outstanding Customer Service Professional with 4+ years of experience in driving customer service initiatives and managing operational performance improvements within complex environments.