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Опыт работы

Area HR Manager

с 02.2018 по наст. время (8 лет 7 месяцев)
Inditex, dubai (Sales)

Inditex (Zara, Zara Home, Stradivarius)
To be HR Business Partner supporting the Regional team and the stores within the region, always striving to develop the stores’ teams optimizing personnel costs and ensuring stores effectively implement human resource policies and procedures to support the needs and strategy of the business
•To make sure the policies and procedures are implemented and followed.
•To advise store managers and employees on ER matters and for handling investigations, disciplinary meetings, grievances and appeals there where cases are more complex ensuring that all decisions are fair, legal and consistent.
•To support the Operations Manager in the management and development of the stores’ management teams by: working on succession planning to guarantee management vacancies are covered, evaluating and promoting the right management profile, planning and follow up on training programs for new joiners or internal promotions, and by developing training programs to build and strengthen managers capabilities.
•To support and work with stores management team in the development of their people by: helping managers to identify MDPs and following up on their training plans, coach managers when carrying out Face to Faces to evaluate their teams and by working close with the managers to promote the motivation within the store.
•To ensure the effective and timely recruitment of the team using the most appropriate selection and advertising media, including new store openings.
•To ensure that all new stores open with the correct staffing profile.
•To assist in the production of staffing budgets on an annual basis and manage personnel cost.
•To work closely with the Regional Team and have a good understanding of relevant store operations and procedures to drive stores performance.
•To ensure exit interviews and post hire surveys information is followed up, and the relevant feedback acted upon and circulated appropriately to drive teams’ retention and minimize employee turnover.
•To ensure salary bandings are applied fairly and consistently through the region
•To undertake projects as and when required to further improve HR processes, policies and services.

Store Manager

с 05.2016 по 01.2018 (1 год 9 месяцев)
La Senza, Dubai (Retail)

May 2016 – January 2018: Store Manager Dubai, UAE
La Senza MOE (lingerie)
Leading the operational execution and team of associates to deliver a best in class customer experiences and drive profitable top-line sales growth. Creating a high performance selling culture within the team to achieve the store’s sales goals. Main focus is on developing talent with in team, same time making sure that all visual standarts are followed, and SOP as per company standarts.
•Performing execution of recruiting, hiring, and onboarding processes to ensure the store is fully staffed to the Company architecture expectations. 

•Execution of recruiting, hiring, and onboarding processes to ensure the store is fully staffed to the Company architecture expectations. 

•Performing the talent management lifecycle of Sales Associates, including assessment,
training, retention, coaching, career development, succession planning and recognition
Working on Promoting Positive Associate Relations (PAR), creating a positive work environment, and effectively resolves associate relations issues 

•Leading and delegating, as appropriate, the execution of all company initiatives 

•Ensures an exceptional customer experience throughout the store and manages customer
Relations issues
•Creating and managing weekly schedules, payroll budget, target wage rate and other
Controllable expenses 

•Owning the physical inventory process and the development and implementation of store
strategy to reduce shrink 

•Ensures standard operating procedures are followed, including damages, transfers and other
compliance related 
items 

•Ensures compelling visual merchandising strategies and presentation standards are achieved
and maintained, 
including identifying and executing sell down strategies. 

•Ensures replenishment processes are efficient and the sales floor is full and abundant with
all styles, colors, and sizes 
represented in conjunction with executing the brand guide 

•Analyzing the business and creating/communicating (SMART) action plans that optimize
results and ensure effective 
execution of all operational activities 

•Ensures that housekeeping and maintenance of store is executed properly and provides a
safe working environment 


Senior Store Manager

с 05.2014 по 04.2016 (2 года)
Call It Spring, Dubai (Retail)

May 2014 - April 2016: Senior Store Manager Dubai, UAE
Call It Spring DCC (footwear)
• Ensures store operates within its predetermined budget (i.e. salary, inventory, expenses, etc.).
• Establishes weekly sales objectives for store and personnel and ensures objectives are met.
• Ensures that all personnel practice professional salesmanship according to company policies and procedures, in order to achieve maximum sales and provide the highest level of customer satisfaction.
Customer Focus
• Developing and managing the service environment; monitor handling customer complains, presenting a clean, net and organized shopping environment for the customer.
Stock replenishment
• Stock verification, monitoring of non-selling items, suggesting price revision, top sellers
• Ensures stockroom is neat and well organized, Hold It merchandise is always up to date, recalls are properly executed and controls damages and mixes according to company policies.
• Communicates stock replenishment needs to District Manager, Distribution and Buying departments.
Merchandising and Store Standards
• VM merchandising, develop implement and maintain Operational standards, plan and implement moves within a sections.
• Adheres to and enforces loss prevention and security policies, credit policies and procedures, i.e. credit cards, check approvals, employee purchases, deposit logs, return and exchange policies.
• Ensures that all merchandise is properly ticketed and attractively displayed and appoints people responsible for each section of the store.
Team Focus
Training new Team members
• Ensures that qualified professional people are recruited and communicates all pertinent information to Payroll department before actually hiring.
• Ensure all of team knows and using Operational standards, Ensure store maintenance budgets are used effectively to maintain smooth running of the store, Petty Cash statement.
• Handling the register including all cash, credit sales plus refunds and exchanges, banking, DSS, Audits
• Monitor/ Manage schedules for salesperson work hours, vacations and days off;
• Resolve salesperson complaint and concerns;

Accountant, Financial Analyst, Director Assistant

с 09.2005 по 11.2011 (6 лет 3 месяца)
Mizol, Львов (Whole sale)

September 2006 - November 2011: Accountant, Financial Analyst, Director Assistant
August 2005 – September 2006: Office Manager/ Sales Manager
Мizol Lviv, Ukraine
Responsibilities:
- Keeping record of primary accounting documents; Accounts Payable, Accounts Receivable, Cash Management, General Ledger and Inventory Modules interaction with Auditors; preparing of Bank, Cash positions and Cash Budget statement; monitoring of creditors and debtors;
- Conducting inventories of stock; agreements with customers; billing and documents for shipments; payroll; day to day financial transactions; control cash;
- Accounting and financial reports; budgeting expenses; staff training for other branches of the company; representing the company in the court; analytics of sales;
- Logistics; work with suppliers of goods and services;
- Clients advising and consulting; make sales; record sales transaction in the system on a daily basis; organizational issues;
- Creating commercial offers for clients.
- Demonstrate usage and benefits of various products.

Образование

Ivan Franko National University of Lviv Faculty of Economics

Faculty of Economics, lviv
Высшее, с 2001 по 2007 (6 лет)

Знание языков

• Английский — продвинутый
• Немецкий — начинающий
• Польский — начинающий

Дополнительная информация

Additional experience
May 2004- July 2005: Financial Officer Lviv, Ukraine
Credit Union
Responsibilities:
- Entered and maintained transactions in accounting ledgers on a daily basis;
- Analyzed recorded documents and transactions to correct errors and make required changes;
- Offered recommendations to management regarding changes in financial transactions as well as cash flow;
- Oversaw assignments and different projects for supervisors and prepared paychecks for different departments;
- Worked on maintaining and tallying accounting ledgers in coordination with accounting departments;
- Held responsibility of managing vouchers and keeping track of account receivables.
- Recorded regularly updated transactions, manually as well as in management database.

February 2002- March 2004:Sales Assistant, Personal assistant Lviv, Ukraine
Mary Kay (cosmetics)
Responsibilities:
- Taking Notes, Scheduling Meetings, Arranging Travel and Accommodation, Organizing Office Activities and Events, Managing Material, Maintaining Archives, maintaining a Diary, Answering Calls, Greeting Visitors, Preparing Drafts, Routine Administration Work, Project Coordination.
Customer, Sales Focus
- Generate sales, while achieving line and sales targets
- Build and maintain customer relationships
- Advise customers on product ranges best suited to their needs
Education / Qualifications

Trainings and internships
June 2006 Seminar “Sales Technology from A to Z”
January 2011 – April 2011 Training courses for accountants.
December 2014 Apparel Manager Program
Skills
Computer/software
Navision
Microsoft Office – Word, Excel, Power Point,
1c accounting, Delopro
Languages
Russian, Ukrainian – mother tongue; English – fluent; German, Polish – intermediate
Personal Details
Date of birth: 01-October-1984
Nationality: Ukrainian
Driving license: Since 2007 (Ukraine)
Since 2015 (UAE)

Personal Qualities
- High communication skills;
- Analytical skills;
- Quick learner, adapts well to changes, pressures in the work, attention to details;
- Good organization, time management and administrative skills;
- Flexibility and willingness to multi-task;
- Ability to work flexible hours as required;
- Ability of prioritize and evaluate information and situation;
- Strong initiative skills, working both independently and as part of a team;
- Orientation towards result