Контактная информация

Соискатель указал телефон, эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5127478

Опыт работы

Guest Relation officer

с 01.2018 по наст. время (6 лет 4 месяца)
Olhuveli Resort and Spa, Maldives., Maldives (Hotel industry)

• To be an ambassador of the Front Office and of the hotel, in and outside the work place
• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. Confirming travel arrangements, taking messages)

• Address customer complaints and escalate to Guest Relations Manager when needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Restaurant supervisor, Fine dining restaurant

с 12.2016 по 01.2018 (1 год 1 месяц)
Savoy resort and spa, Seychelles, Mahe., Seychelles (Hotel industry)

Oversee all front and back of the house restaurant operations
• Ensure guest satisfaction through promoting excellent service
• Respond to guest complaints tactfully and professionally
• Maintain quality control for all food served
• Analyze staff evaluations and feedback to improve the customer’s experience
• Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
• Oversee health code compliance and sanitation standards
• Look for ways to cut waste and decrease operational costs
• Generate weekly, monthly, and annual reports
• Train new employees and provide ongoing training for all staff
• Attend quarterly P&L meetings

F&B Captain (Floor Supervisor) Fine Dining Restaurant

с 08.2015 по 10.2016 (1 год 2 месяца)
Marriott Tverskaya, Moscow Russia, Moscow Russia (Hotel Industry)

•Be knowledgeable of all services and products offered by the hotel.
•Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
•Have the knowledge and understanding to explain and perform up-selling all items offered by the department assigned as well as offering alternatives.
•Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
•Ensure that the place of work and surrounding area is kept clean and organized at all times.
•Successfully perform opening and closing procedures established for the assigned outlet.
•Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
•Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest
•Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
•Assist in carrying out scheduled inventories of products and operating equipment.
•Lead the service and act as a role model to the team.
•Ensure a flawless service to the highest standards and as required by the department and the hotel.
•Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
•Ensure a great communication within the team and able to hold team meetings in the absence of the Assistant Restaurant Manager.

Shift in charge (waiter) all day Dining Restaurant& Breeze Bar

с 03.2012 по 07.2015 (3 года 4 месяца)
The Cove Rotana Resort. R.A.K. UAE, R.A.K. UAE (Hotel Industry)

•Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
•Greet and seat customers and serve them in a professional, discreet and personalized way
•Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
•Consistently monitor quality of food & beverage being served
•Practice good customer relations and attend to customer complaints / queries satisfactorily
•Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
•Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
•Ensure minimum wastage, breakage and spoilage
Actively use up selling techniques to exceed guest expectations and increase revenue

Образование

•The Financial College

Financial and Management, Uzbekistan
Неоконченное высшее, с 2008 по 2012 (3 года 9 месяцев)

Знания и навыки

Дополнительная информация

CURRICULUM VITAE

Muhammad Mirzaev
Date of Birth: 21/09/ 1993
Nationality: Uzbek
Material status: Single
Permanent Residence: Samarkand, UZBEKISTAN
Temporary Residence: Olhuveli Resort and Spa,
Maldives

Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
E-mail: [открыть контакты](см. выше в блоке «контактная информация»)

CAREER OBEJECTIVE
Seeking a position as an active employee to advance my career as a one of biggest company chains in the world where ability to work in challenging environment , to get supervisory or managerial position and working with others as a team member to achieve advancement and growth for the company.

PROFESSIONAL GOALS
My professional goal is to become a General Manager within the global hospitality industry, by working in different hotel departments (in order to know all the strengths and weaknesses ofeach Hotel Division) and then progressing from there onto a managerial position.

Work Experience
Company: Olhuveli Resort and Spa, Maldives.
Designation: Guest Relation officer, Front office.
Duration: 10 January 2018 to Till now.
Duties:


Company: Savoy resort and spa, Seychelles, Mahe.
Designation: Restaurant supervisor, Fine dining restaurant
Duration: 12th December 2016 to 8 January 2018
Duties:


Company: Marriott Tverskaya, Moscow Russia
Designation: Bartender - Waiter
Duration: August 2016 to October 2016
Duties:


Company: The Cove Rotana Resort. R.A.K. UAE
Designation: Shift in charge (waiter) all day Dining Restaurant& Breeze Bar Duration : 29th March 2012to 19th July 2015.
Duties:



Education background
Samarkand State Institute of Foreign Languages
Samarqand, Uzbekistan September 2008- July 2011
Secondary School
Samarqand Region, Uzbekistan September 1999 - June2008

Skills

Professional on Marriott Loyalty Program
An excellent user of GXP
An excellent user of Micros System
An excellent user of Opera
Bilingual with Russian and English.
Highly skilled in customer services activities both on telephone and in
Personal.
Hardworking, honest adaptable and flexible.
Serve customer with courtesy patience and great smile.
Highly skill of supervise or manage team members.
Enthusiastic, cooperative and detail oriented
Flexible and able to work long hours whenever needed
Highly motivated
Ability to listen and anticipate
Guest focused
Well organized
Positive, Calm
Service minded
Solid knowledge in Microsoft Office(Word ,Excel and Power Point)

Languages
English
Russian
Arabic
Turkish
Hindi

REFERENCES – Available on request