Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5260045

Опыт работы

International Sales Account Manager

с 09.2021 по наст. время (2 года 8 месяцев)
AdvaCare Pharma USA, Shanghai (Chemical industry, pharmaceuticals)

- Acquiring a thorough understanding of key customer needs and requirements
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensuring the correct products and services are delivered to customers in a timely manner
- Serving as the link of communication between key customers and internal teams
- Resolving any issues and problems faced by customers and dealing with complaints to maintain trust
- Ensuring compliance with all legal regulations and rules

Senior Technical Support Engineer for Microsoft Office 365

с 01.2020 по 09.2021 (1 год 8 месяцев)
Wicresoft, Shanghai (IT)

- Providing worldwide technical support for Microsoft Services Online.
- Assisting companies in migrating their local services to Microsoft hosted Cloud services as part of their cost reductions projects.
- Receiving calls from Information Technology Managers and Microsoft Partner organizations in support of Microsoft Office 365 Troubleshooting and software analysis
- Leading technical training for new-comers
- Taking technical interviews for prospective candidates

Assistant/Interpreter to the long-term observers (LTO) during two rounds of Presidential elections and Parliamentary elections

с 04.2019 по 07.2019 (3 месяца)
OSCE, Київ (Special Monitoring Mission to Ukraine)

- Provided oral and /or writing translation to the observers;
- Provided assistance in organizing meetings and events, planned working time, kept contacts, prepared documents, etc.;
- Traveled across the area of observation with the observers

Dedicated Support Agent and Assistant

с 02.2019 по 01.2020 (11 месяцев)
SupportYourApp, Київ (IT)

- Resolving basic to complex support issues for customer inquiries received via omnichannel support (emails, live chat, and calls)
- Becoming a product expert and providing documentation updates to our knowledge base
- Ensuring customers’ satisfaction
- Communicating with developers from various IT-companies
- Reminding the developer of important tasks and deadlines
- Managing calendar and organizing meetings and appointments
- Managing databases and filing systems

Au pair

с 11.2015 по 11.2017 (2 года)
AuPairCare, Glen Ridge, NJ, USA (Cultural exchange program)

Meal preparation
Organization and scheduling of activities
Assistance with homework and projects
Special care of a child with learning disabilities (Down syndrome)
Participation in a multicultural exchange program in order to broaden my cultural diversity

English teacher

с 06.2015 по 10.2015 (4 месяца)
British Hills language school, Київ (Education and science)

Worked with children of various ages (7-15) and adults of levels A1, A2, B1, B2, C1
Facilitated classes individually and in groups
Taught according to CELTA (Certificate in Teaching English to Speakers of Other Languages) methodology

Academic writer

с 06.2015 по 10.2015 (4 месяца)
Slovis, Київ (Education and science)

Created non-fiction pieces of writing and a vast variety of essays
Organized materials for projects
Planned outlines and wrote summaries

Образование

Kiev National Linguistic University

Bachelor of Arts, English philology, Київ
Высшее, с 2011 по 2015 (3 года 9 месяцев)

Major specialty: English language
Minor specialty: English literature
GPA: 3.31

Дополнительное образование и сертификаты

Montclair State University, TOEFL Preparation Class

2017, 3 months

International Language Institute, TOEFL Preparation Class

2016, 1 month

Trinity Washington University, Niagara Falls: The Flow of History

2016, 4 months

Знания и навыки

Знание языков

• Английский — свободно
• Украинский — свободно
• Русский — свободно
• Польский — выше среднего
• Испанский — выше среднего

Дополнительная информация

Volunteer Work

2014 – 2015 Institute of the Third Age2 Salyutna St, Kiev 0411, Ukraine
English teacher
Instructed elderly people of level B2
Worked in group

2014 – 2015 Volunteer club at the university
Organization of different craft and sport activities for children from orphanages
Visited hospitals to help and communicate with people who have cancer

February 2014 Hospital №17 (Ukrainian revolution) 20 Laboratornyi
Provulok, Kiev 01133, Ukraine
Worked on organizing a list of all people injured during the revolution
Prepared meals for patients in the hospital
Assisted nurses in completing simple tasks

June 2012 – August 2012 Boryspil Airport (Euro 2012)Boryspil, Kiev region 08307, Ukraine
Welcomed foreigners and provided them with all necessary information about the city

2008 – 2011 European Club30a Shevchenka St, Velyki Mosty 80074,
Ukraine
Organization of different projects, presentations, intellectual and sports activities
Participation in various projects and conferences in Armenia and Sweden

Additional Information
I was a member of the International Youth NGO “European Youth Parliament – Ukraine”.
I enjoy traveling, dancing salsa and bachata, playing the piano and guitar, mountain climbing and running.