Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5482806

Опыт работы

Customer Support/Sales/Broker

с 11.2023 по 04.2024 (5 месяцев)
True Carrier LLC Florida USA, All USA (Transportation and logistics)

- Providing customer support or consultation
- Providing the customer the best quotes
- Providing the best rate for the clients
- Booking and sign contract with the customer
- Resolving problems and delivering the vehicles to the final destination on
time
- Connecting between the customer and the carrier
- Coordinating logistics such as pick up and delivery schedule,insurance
check,vehicle inspections,and other necessary paperwork

Customer support representative

с 05.2022 по 01.2023 (8 месяцев)
Myle, Other countries (Transportation and logistics)

- Assisting Customer and solving their issues as fast as possible,
- On calls performance with customers and drivers

Massage Therapist

с 06.2019 по 01.2022 (2 года 7 месяцев)
Sunray Hotel & Spa, Dnipro (Hotel and restaurant industry)

Spa-Therapist,Reception

с 10.2016 по 05.2019 (2 года 7 месяцев)
Sheraton Grand Hotel Dubai, Dubai (Hotel and restaurant industry)

- Attending and participating in meetings and training sessions.
- Ensuring clean, safe and well-organized spa facility.
- Setting up spa and work stations, and ensuring cleanliness and tidiness throughout shift.
- Assisting with keeping linens clean and tidy, and replacing them between sessions.
- Sterilizing equipment.
- Accompanying guests to and from treatment rooms.
- Consulting with clients to identify appropriate massage services.
- Providing massage services listed in brochure.
- Maintaining records and filing documentation.
- Complying with all applicable standards, rules and regulations.

Spa Therapist,Receptionist

с 12.2013 по 09.2016 (2 года 9 месяцев)
Lily Beach Resorts Maldives, South Ari Atol Maldives (Hotel and restaurant industry)

- Perform opening and closing procedures.
- Schedule guest appointments.
- Arrange workstation, treatment room, and drapes.
- Helps promoting the massage to the SPA members and the hotel guests.
- Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.
- Provides individualised bodywork treatments that meet the guests needs and expectations.
- Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Obtains the basic medical history for a client, assesses any problems or conditions and suggests appropriate therapy based on current health of client.
- Assess guest needs and inquire about contraindications like any allergies, high blood pressure, and pregnancy before beginning the service.
- Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.
- Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Be familiar with all hotel/spa packages, promotions, prices and rates.
- Ensures that a high standard of service is maintained throughout the spa.
- Provide massage services to guests using props and/or products.
- Maintain complete knowledge of correct maintenance and use of equipment, Also use equipment only as intended.
- Anticipate guest's needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times and maintain client details and confidentiality.
- Frequently check with guest to promote comfort, safety and security throughout service.

Spa Therapist,Receptionist

с 05.2013 по 12.2013 (7 месяцев)
Mandara Spa at Hilton Nusa Dua Bali, Bali,Indonesia (Hotel and restaurant industry)

- Deliver a variety of spa services (body treatments, massages, facials) in a safe and comfortable manner
- Maintain equipment and sample inventory of products
- Keep documentation and maintain clients files
- Keep a clean and stocked room
- Acknowledge and respond to relevant customer queries, needs and expectations
- Suggest and promote retail products or additional services
- Uphold hygiene standards and follow health and safety regulations
- Cooperate with and report on administration on any arising issues
- Apply best practices and be up to date with market trends

Образование

Mandara Spa School

Bali Indonesia
Среднее, с 2013 по 2013 (3 месяца)

Basic massage,Body anatomy,Different types of massage, types of facial,5 star hotel trial.

Знания и навыки

Знание языков

• Английский — свободно
• Русский — средний

Дополнительная информация

My nick name is Ayu, i am from Bali (Indonesia),currently living in Ivano Frankivsk (Ukraine),i have Ukrainian permanent residence and code for the taxes.