Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5637089

Опыт работы

Knowledgebase manger

с 03.2022 по наст. время (2 года 3 месяца)
Reply.io, Київ (IT)

Customer support representative

с 07.2020 по 09.2021 (1 год 2 месяца)
Atlas.tec, Харків (IT)

Образование

ХНУ им.В.Н.Каразина

Иностранных языков, кафедра английской филологии, кафедра перевода, Харьков
Высшее, с 2014 по 2019 (5 лет 3 месяца)

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно
• Французский — выше среднего

Дополнительная информация

[открыть контакты](см. выше в блоке «контактная информация»)

[открыть контакты](см. выше в блоке «контактная информация»)

Date of birth: 17.10.1997 Nationality: Ukrainian

English teacher
WORK EXPERIENCE

01/2018-07/2018
Customer Support Representative
Upclick, Ukraine , Kharkov
https://upclick.com
Duties covered:
resolving customer complaints via phone or e-mail;
verifying account information
cancelling or upgrading customer accounts;
providing assistance with placement of orders, refunds or exchanges;
answering questions about warranties or terms of sale;
suggesting solutions when a product malfunctions;
handling product recalls;
persuading customers to reconsider cancellation;
utilizing computer technology to handle high call volumes.

01/2019- till now Technical Customer Support Representative
Aviolinx, Ukraine- Sweden, Kharkov, Stockholm
http://aviolinx.com/
Duties covered:
resolving customer problems via e-mail
verifying account information
cancelling or upgrading customer accounts
providing assistance with placement of orders
answering questions about flights and structure of departures
making schedules for cabin crew
utilizing computer technologies to handle high call volumes
testing sites if there were bugs
helping customers with technical issues such as not working website, not ability to change some technical features, changing rosters, departure times and schedules

09/2014 - till now Working as an English and French teacher (personal) for children and adults.

08/2018- till now Working as an English teacher in It company which is called “ITLabel”.

03/2022-till now Customer Support Representative for B2B SaAs Product
Reply.io
https://reply.io/
Duties covered:
Work alongside the Head of Customer Support, Customer Support Team, L2 Tech Support Team to
ensure the experience of Reply.io users is a world-class and completely smooth throughout all phases of
engagements.
* Handle inquiries via Intercom (mostly) and other communication channels to answer all questions and
issues accurately and rapidly.
* Communicate effectively with users and a
EDUCATION AND TRAINING

01/09/2018- Present Bachelor of Foreign Languages
Karazin National University
4 Svobody Square, 61022 Kharkiv (Ukraine)
http://www.univer.kharkov.ua/en
Department of English Philology and Translation
Aspects:
theory and practice of translation (English and French)
history of the origin of the English and French language
the theory and practice of teaching languages (English and French)

In 2018 got CELTA Certificate (Cambridge) which allows to teach English to foreigners.
2011-2014 every summer spent in England (Southampton, Brighton, Ipswich) in English summer camps
In 2015 was in Romania on French Festival.
From 2005 pass English Cambridge exams.

Mother tongue(s)
Ukrainian, Russian

English C2
French B2

Communication skills
excellent communication skills gained through my experience as a customer support representative and as an English teacher
good teaching skills and team work experience gained through my university years and during my previous job

leadership skills (leading and supporting team of 7-10 people)

Digital skills
SELF-ASSESSMENT
Information processing
Communication
Content creation
Safety
Problem solving

Other skills
Knowledge and experience of MS Office instruments; Soda PDF, PDF Architect, PDF Suite, PDFSam Enhanced, Desk PDF, PDF Studio XE, Zoho (Multi-channel CRM software); WeTransfer, Desk (Customizable CRM software), Adaware AntiVirus, Avanquest software, Foniva, IOS, RAIDO, AdobeAcrobat

Driving licence
B
Certifications
Cambridge Certificates (Starters, Movers, Flyers, KET, PET, FCE, CAE)
DELF certificates (B1, B2)
CELTA Course (CELTA Certificate PASS)