Контактная информация

Соискатель указал эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5655141/

Опыт работы

Dispatcher

с 03.2025 по наст. время (1 год)
Prestige Window Works, Remote (Public and business services)

Handling Inbound calls, sales closing and technician routing for technicians handling repairs on windows, deck and door repairs in the New York, Long Island area in the US operating out of New Hyde Park

Customer support representative

с 06.2023 по 01.2024 (8 месяцев)
Smart and Fast Appliance repair, Remote (Public and business services)

As a Customer Support Representative, I have achieved success by resolving a high volume of inquiries and maintaining a high customer satisfaction rating. I have developed and implemented procedures to improve efficiency, provided valuable feedback to the company, collaborated with other departments, trained and mentored new team members, met and exceeded goals, and handled escalated issues with tact.

Business Process Manager

с 01.2023 по 03.2025 (2 года 3 месяца)
Sheffa Group, Remote (Beauty, fitness, sports)

Focused on operational efficiency and overall business growth. Key achievements include establishing a high-performing call center and enhancing lead generation, nurturing, and reputation management processes.

My tenure at Sheffa Group has been marked by identifying and implementing process improvements, driving strategic initiatives, and fostering excellence in customer service.

Brand Relationship Executive

с 04.2022 по 12.2023 (1 год 9 месяцев)
Buffalo Market Distribution, Other countries (Wholesale, distribution, imports, and exports)

Scope of responsibility included; Engaging New business on strategic growth opportunities, closing deals from the sales portal, working on the GMV matrix for each individual brand, hosting onboarding meetings, and Monthly directives for the brands we were working with.

Sales Development Manager

с 11.2021 по 04.2022 (6 месяцев)
Buffalo Market, Kharkiv (Wholesale, distribution, imports, and exports)

Harvesting, Qualifying, and Setting up appointments for distribution partners and brands on the West Coast.

Senior Sales and Development Manager

с 05.2021 по 10.2021 (6 месяцев)
UBPO, Kharkiv (Telecommunications and networking)

Training agents, managing projects, onboarding of new projects and direct communication with clients across the different projects handled.

Outbound CSR

с 01.2020 по 05.2021 (1 год 5 месяцев)
Home Alliance, Kharkiv (Public and business services)

Handling Outbound calls for clients, tracking prospective appointments, closing up sales appointments and pitching in new offers for members and prospective members.

Content writer

с 10.2019 по 05.2021 (1 год 8 месяцев)
Livingston Researchers, Kharkiv (Education and science)

Job Task collection and completion

Data verification specialist

с 10.2019 по 01.2020 (4 месяца)
InfuseMedia, Kharkiv (IT)

Compiling, calling and verifying leads for company bases and clients

English Tutor

с 07.2019 по 11.2021 (2 года 5 месяцев)
Bibo International, Kharkiv (Education and science)

Prepping students to speak and articulate better in English, both in business and social settings. Also taught professional prep lessons for ILETS examination candidates

Образование

Kharkiv National Medical University

Medicine, Харків
Неоконченное высшее, с 2016 по 2022 (6 лет)

6 years course in the Doctor of Medicine degree (MBBS)

Знания и навыки

• Cold sales
• Email Marketing
• Technical support for users
• Lead generation
• Management of CRM
• Work with people
• Staff training
• Team management
• Knowledge of sales techniques
• Sales management
• Project management
• Conflict settlement
• Work with clients
• Email client
• Working with key clients
• Conducting presentations
• Copywriting
• Tutoring

Знание языков

Английский — свободно

Дополнительная информация

Fluent in Shona and Ndebele
Proficient in Chichewa, Swahili and Zulu

Skills:
*Editing and word underwriting
*Skilled at word play and the poetic arts
*Great leadership abilities
*High Capacities to head and handle teams