Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5688486

Опыт работы

Technical Support Specialist

с 02.2016 по 01.2018 (1 год 11 месяцев)
Ecommerce, Запоріжжя (Hosting Support)

Providing support for hosting company customers via LiveChat and HelpDesk;
• Performed investigation and troubleshooting issues related to Apache/IIS/MySQL/MSSQL servers, PHP/ASP/ASP.net/CSS/HTML;
• Problem identification and fixing issues related to popular CMS and their plugins: Wordpress, Prestashop, Joomla, Oscommerce, Drupal, Zen Cart;
• Problem analysis and providing support for issues related to mail service: mail delays, setting up mail clients, mail forwards and autoresponders, blacklisting/whitelisting, mailing lists;
• Assisting customers with technical and billing questions;
• Escalating customers' issues and handling cross-department communications;
• Consistently improve customer satisfaction through an expert resolution of conflicts, issues, and concerns.
- Assisting and fixing problems with cPanel and WHM.
- Working with VPS and Dedicated servers.
- Fixing problems with DNS system and zone.
- Helping with problems related to spam or mass mailing activity, blacklisting/whitelisting, spam filters.

Образование

ZIEIT

Computer systems and networks, Запоріжжя
Высшее, с 2015 по 2017 (1 год 8 месяцев)

ZIEIT

Marketing, Запоріжжя
Высшее, с 2012 по 2015 (2 года 8 месяцев)

ZNTU

Process engineer, Faculty of Mechanical Engineering, Запоріжжя
Высшее, с 2008 по 2012 (3 года 8 месяцев)

Знание языков

• Украинский — свободно
• Русский — свободно
• Английский — выше среднего