Dunia Jr
English Teaching, Sports trainer, Content writer (customer support)
- Занятость:
- Полная занятость, неполная занятость.
- Возраст:
- 29 лет
- Город проживания:
- Киев
- Готов работать:
- Киев, Удаленно
Контактная информация
Соискатель указал телефон, эл. почту и адрес.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5694123
Опыт работы
Customer support/Dispatcher
с 09.2019 по 01.2020
(4 месяца)
Logistics Company, Kyiv (Transportation and logistics)
To Communicate with American brokers and drivers via Telephone and emails.
Bargain prices with brokers and drivers
Resolving issues with brokers
PROCUREMENT SPECIALIST
с 01.2018 по 07.2018
(6 месяцев)
DELTA TECHNOLOGIES & OILFIELD SERVICES, Lagos Nigeria (Oil Industry)
Civic Education Teacher
с 09.2017 по 01.2018
(4 месяца)
National Youth Service Corps, Nigeria (Educational Institution)
Intern ( Customer Support )
с 03.2014 по 04.2015
(1 год 1 месяц)
THE NATIONS NEWSPAPER, Nigeria (Advertising and Media Industry)
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Receptionist
с 04.2011 по 08.2013
(2 года 4 месяца)
EVATEL NIGERIA LTD, Nigeria (Hospitality)
Образование
Lead City University Nigeria
Mass Communication, Ibadan Nigeria
Высшее, с 2012 по 2017 (4 года 10 месяцев)
Дополнительное образование и сертификаты
CERTIFICATE OF MEMBERSHIP AS A GRADUATE OF THE INSTITUTE OF STRATEGIC CUSTOMER SERVICE AND TRADE MANAGEMENT OF NIGERIA
2015, 1 year
DIPLOMA IN CUSTOMER SERVICE AND TRADE MANAGEMENT
2015, 1.5 years
Знания и навыки
Знание языков
Английский — свободно
Дополнительная информация
I’m a goal oriented individual, dedicated to high levels of customer satisfaction
and meeting aggressive business goals. I’m creative and initiative, with specialized
knowledge of dealing with diverse clients. I’m also friendly, enthusiastic and able to
learn new tasks quickly and proficient in growing key customer relationships. I can as
well handle tasks with accuracy and efficiency.
SKILLS
• Good Communication and writing skills
• Complex Problem Solving
• Active Learning
• Active Listening
• Dedicated, passionate and goal driven
• Critical Thinking
• Judgment and Decision Making
• Social Perceptiveness
• Customer and Personal Service
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