Анна

Marketing, Customer success manager, Business Analyst, Copywriter, 35 000 грн

Занятость:: Полная занятость, неполная занятость.
Возраст:: 31 год
Город проживания:: Днепр
Готов работать:: Днепр, Удаленно

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5796899

Опыт работы

Customer Success, Customer Support

с 10.2015 по наст. время (8 лет 8 месяцев)
Reply, Днепр (IT, SaaS)

- Building Customer Support function from the bottom up in a fast-paced SaaS startup environment;
- Initiating actionable knowledge base for external and internal product users (support.reply.io), further filling and support from UX perspective.

- Investigation on key business requirements, collaboration with the cross-functional Product team in order to evolve effective custom solutions and create a highly competitive and successful Digital product;
- Participation in product discovery phases, market conditions analysis and research;
- Financial inquiries and documentation management.

Marketing and Community Manager

с 03.2012 по 01.2015 (2 года 10 месяцев)
Murka, Днепр (IT, Gaming)

- Managing the company’s presence through different social media channels and networks;
- Analysis and report on communities metrics and insights;
- Content creation;
- Setting and maintaining multi-purpose marketing campaigns;
- Co-operation with Dev and Product teams on evaluating all possible ways of successful realization of any needed marketing strategy.

Образование

ДУАН

Маркетинг, Днепр
Высшее, с 2009 по 2014 (4 года 4 месяца)

Дополнительное образование и сертификаты

Kozminski University

exchange program, 6 month

Знание языков

Английский — свободно
Польский — средний
Украинский — свободно

Дополнительная информация

I enjoy finding new creative solutions for outdated or difficult issues.
Intent to combine different types of activities in Digital sphere in order to achieve synergies in communication on both the company’s and client’s levels and create products that matter most.

- Customer Relationship Management;
- Social Media Marketing;
- Good analytical skills and
data-driven thinking;
- Capable at managing multiple projects simultaneously, monitoring and reporting on key business metrics and KPIs, preparing project scope and guiding through the entire project lifecycle;
- English: Advanced level;
- Polish: limited speaking proficiency (B2 level certificate).