Контактная информация

Соискатель указал телефон, эл. почту, адрес и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5848127

Опыт работы

Remote Customer Support Agent

с 02.2020 по наст. время (4 года 4 месяца)
DV International Trading Inc, Hawthorne, CA, USA (Auto Parts)

I help new customers choose the right auto parts they should purchase for their trucks by email and chat.
Placing orders, processing changes/returns, etc. according to established policies and procedures.
I provide appropriate and correct information about customer's order status and product requests.
I help with shipping inquiries as well as return and warranty inquiries.
I have trained one other agent to assist me in this position.

Dedicated Customer Support Representative

с 03.2017 по 05.2019 (2 года 2 месяца)
SupportYourApp, Kyiv (Telecommunications and networking)

Supported players of a game called War Robots (Pixonic) via Zendesk and Helpshift to resolve technical problems.
Detected and banned abusers of the game regulations
Advocated refund for customers displeased with in-game purchases.
Responsible for educating players on game updates.

Customer Support Agent

с 09.2014 по 05.2015 (8 месяцев)
Drop-shipping Pharmacy, Kiev (Transportation and logistics)

•Assisted customers in placing orders online.
•Verification of authentic orders for processing and shipping.
•Responsible for detecting/canceling fraudulent orders.

Образование

Kyiv National Economic University

International Economics, Kyiv
Высшее, с 2012 по 2018 (5 лет 5 месяцев)

I acquired a master's degree and a bachelors degree in International Economics/Trade from Kyiv National Economic University. I studied on Ghana government scholarship throughout my stay in Ukraine.

Знания и навыки

Знание языков

• Английский — свободно
• Украинский — средний
• Французский — начинающий

Дополнительная информация

REMOTE WORK.

I am Ghanaian by nationality. I speak English, some amount of Ukrainian, and French.