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Опыт работы

Sales manager (part-time)

с 02.2023 по наст. время (3 года 3 месяца)

Converting leads into jobs, following up with existing customers, inputting data into the company's database, and other tasks as assigned.

Customer support representative

с 09.2022 по 05.2023 (9 месяцев)
Mint Appliance Repair, Дистанційно (Послуги для населення та бізнесу)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, and claims.

Customer service representative

с 05.2021 по наст. время (5 лет)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Keeping track of completed jobs. Working with warranty jobs.

Managing a dispatch team, training new dispatchers, monitoring the quality of the communication with customers, measuring KPIs, and performing other tasks as assigned.

Customer support representative

с 06.2019 по 04.2021 (1 год 11 месяцев)
Garant Service Appliance Repair (San Diego, CA), Дистанційно (Послуги для населення та бізнесу)

Answering incoming inquiries through the phone, email, and chat, booking appointments, capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, claims.

Edge banding machine operator

с 08.2018 по 11.2018 (4 месяца)
Elmar Meble, Jankowy (Будівельна промисловість, деревообробка)

Furniture production(front)

с 09.2014 по 06.2019 (4 года 10 месяцев)
"VMV Holding", Chervonohrad (Будівельна промисловість, деревообробка)

Production of furniture pieces following company standards. Working with small details. Furniture assembly.

Образование

VPU #11

Electrician for repair and maintenance of electrical equipment, Chervonohrad
Среднее специальное, с 2008 по 2011 (3 года)

School №8

Chervonohrad
Среднее, с 2001 по 2008 (7 лет)

Знания и навыки

• Працьовитість
• Здатність до навчання
• Комунікабельність
• Терпеливість

Знание языков

• Английский — продвинутый
• Испанский — начинающий