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Опыт работы

Sales manager (part-time)

с 02.2023 по 07.2026 (3 года 6 месяцев)
Raccoon Cleaning, Remote (Public and business services)

Managing inbound leads through various channels, successfully closing deals, and turning warm prospects into booked jobs, following up with the existing customer database, strongly adhering to the company's CRM to ensure seamless pipeline management and sales tracking.

Customer support representative

с 09.2022 по 05.2023 (9 месяцев)
Mint Appliance Repair, Remote (Public and business services)

Answering incoming inquiries through the phone, email, and chat, booking appointments, and capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, and claims.

Customer service representative

с 05.2021 по наст. время (5 лет 3 месяца)

Managing new leads through various channels, booking diagnostics/maintenance appointments, selling parts, and appliance installation services. Strong adherence to the company's CRM and policies to ensure effective communication, efficient team-based job processing, and a high-quality customer experience. Keeping track of completed jobs. Working with warranty jobs.

Managing a dispatch team, training new dispatchers, monitoring the quality of the communication with customers, measuring KPIs, optimizing dispatch team work, and performing other tasks as assigned.

Customer support representative

с 06.2019 по 04.2021 (1 год 11 месяцев)
Garant Service Appliance Repair (San Diego, CA), Remote (Public and business services)

Answering incoming inquiries through the phone, email, and chat, booking appointments, capturing customer details. Entering and updating customer information into the company database. Working with technicians' schedules. Technicians support. Keeping track of completed jobs. Working with payment, claims.

Образование

VPU #11

Electrician for repair and maintenance of electrical equipment, Chervonohrad
Среднее специальное, с 2008 по 2011 (3 года)

School №8

Chervonohrad
Среднее, с 2001 по 2008 (7 лет)

Знания и навыки

• Responsibility
• Attentiveness
• Discipline
• Active sales
• Handling objections
• Honesty
• Educability

Знание языков

• Английский — продвинутый
• Испанский — начинающий