Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5902814

Опыт работы

Customer support representative

с 09.2021 по 03.2024 (2 года 6 месяцев)
Develux Essaypro, Kyiv (Education and science)

- Provided timely and accurate product/service information to customers while effectively resolving complaints and contingencies.
- Utilised problem-solving skills to address customer concerns, identify root causes, and offer optimal solutions, ensuring prompt resolution.
-Successfully upsold products/services by addressing inquiries and proactively suggesting additional offerings.
-Streamlined customer onboarding process by efficiently recording account information and expediting procedures.
- Responded promptly to customer inquiries via various channels, including live chat, email, and social media.
- Managed customer dissatisfaction by effectively addressing issues and communicating feedback to relevant teams.
- Contributed to sales initiatives by generating leads and fostering client relationships.
- Administered order processing and refund procedures under senior management supervision.
- Cultivated client loyalty by implementing problem-solving strategies and proposing process improvements.
- Efficiently managed high call volumes to ensure optimal customer service delivery.

English Tutor

с 04.2020 по 06.2021 (1 год 2 месяца)
Learn English, Kyiv (Education and science)

- Facilitated instruction aligned with national curriculum standards across specialized subject domains.
- Developed and executed lesson plans to optimize learning outcomes.
- Fostered student engagement in coursework and extracurricular pursuits.
- Collaborated with leadership to advance institutional objectives.
- Evaluated and documented student conduct and progress.
- Provided academic and social mentorship, guiding students to appropriate resources.
- Implemented innovative teaching methodologies to uphold educational excellence.
- Pursued professional development opportunities to enhance teaching proficiency.
- Contributed to administrative functions through active participation in staff meetings.
- Identified and addressed student challenges through tailored support strategies.

Customer support representative

с 04.2019 по 03.2020 (11 месяцев)
Cryptonxt, Kyiv (Finance, banking, and insurance)

- Prioritised client satisfaction by addressing and resolving complaints effectively, providing comprehensive service information, and ensuring positive client feedback.
- Conducted thorough inspection activities to uphold both internal and external standards, guaranteeing the delivery of high-quality products to clients.
- Facilitated the improvement of colleagues' English language proficiency in speaking and writing through collaborative efforts.
- Drafted professional correspondence for customer responses, compiled customer service reports, and consistently adhered to Data Protection Acts regulations.
- Verified order accuracy, adeptly managed challenging customer interactions with tact and firmness, and responded promptly to diverse situations.

Образование

Bogomolet national medical university

Medicine, Kyiv
Высшее, с 2016 по 2022 (6 лет)

Дополнительное образование и сертификаты

European university

2016,3 months

Знания и навыки

Знание языков

• Английский — свободно
• Русский — средний

Дополнительная информация

- I possess advanced proficiency in both written and verbal English communication, enabling seamless interaction with diverse audiences.
- My adeptness in customer engagement ensures effective communication and satisfaction.
- Excelling in multitasking, I am adept at thriving in high-pressure environments.
- I am eager to learn and grow through mentorship from seasoned colleagues.
- My work is characterized by efficiency and effectiveness, consistently delivering quality results.
- I strongly uphold the belief that superior communication skills are pivotal to achieving success.
- As an active listener, I diligently attend to work-related information with meticulous detail.