Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5986879

Опыт работы

Enterprise Technical Support Representative

с 07.2020 по наст. время (3 года 10 месяцев)
Nextiva, Киев (Telecommunications and networking)

Senior Technical Support Specialist

с 12.2019 по 07.2020 (7 месяцев)
Nextiva, Киев (Telecommunications and networking)

-Got "Senior support specialist certification" (L2) in less than 8 month
- Business phones experience, VoIP, PBX, advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.), dealing with carriers (XO, L3, etc.);
- Business class networking equipment, configuring firewalls, QoS;
- Clear understanding of TCP/IP, troubleshooting and setting up VLAN’s, networking experience (subnetting, supernetting, etc);
- Advanced TCP/IP, general addressing and sub-netting concepts, default gateway, configuring network interfaces, DHCP concepts;
- Proficient in MS office applications and experience with CRM;
- Providing exceptional customer service and technical support to customers and colleagues;
- Train users in existing or new functionality in order to maximize their system's potential and usability;
- Assisting other tech support agents and handling escalations;
- Analyze recurring problems and inform management of trends, prepare activity reports;
- Walking customers through troubleshooting process.

Junior Technical Support Specialist

с 04.2019 по 12.2019 (8 месяцев)
Nextiva, Киев (Telecommunications and networking)

Foreign trade manager

с 03.2015 по 05.2015 (2 месяца)
Компания "ТОП", Днепр (Wholesale, distribution, imports, and exports)

-Marketing research of the near abroad (Hungary, Slovenia, Slovakia, etc.),calling potential distributors, negotiations regarding delivering and sell price of our product;



-Calling Chinese partners, negotiations regarding the dates and prices of delivering goods, controlling shipment.

Sales representative

с 07.2014 по 03.2015 (8 месяцев)
Приватбанк, Днепр (Finance, banking, and insurance)

-calling a potential customer base, bank products proposals, fulfillment of sales plan

-approximately 70-80% of my calls were successful

Образование

университет им.Альфреда Нобеля

Международная экономика, Днепр
Высшее, с 2010 по 2014 (3 года 9 месяцев)

University of Wales

International management, Cardiff
Высшее, с 2010 по 2014 (3 года 9 месяцев)

Знание языков

• Английский — продвинутый
• Русский — свободно
• Украинский — свободно