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Образование

ЗНУ

Английская и испанская филология, Запоріжжя
Высшее, с 2011 по 2016 (4 года 8 месяцев)

Дополнительное образование и сертификаты

IMT, web-designer

Вересень-листопад 2019

Знания и навыки

Знание языков

• Английский — выше среднего
• Испанский — выше среднего

Дополнительная информация

ZUBKO ANASTASIIA
Zaporizhzhia, Ukraine, Kutuzova street, app 69, zip 69007
[открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация») (WhatsApp, Viber)

Date of birth: 1 December, 1993
Marital status: married
OBJECTIVE I am seeking employment with a company where I can use my talents and
skills to grow and expand the company.

EDUCATION: ZAPORIZHZHIA NATIONAL UNIVERSITY, UKRAINE
SPECIALIST DEGREE 2016
Philologist. Teacher of Spanish Language and Literature. Teacher of English
language.

SKILLS & ABILITIES
Knowledge of English : advanced
Knowledge of Spanish : advanced
Knowledge of Italian : beginner
Knowledge og Thai: beginner

Knowledge of computer: MC Office, Google Drive, Social Media,
Photoshop, Illustrator, html (beginner)
Able to communicate and explain things clearly
Well practiced in attending phone calls and answering customer queries
Confident, articulate, and professional speaking abilities and experience

EXPERIENCE

TOUR GUIDE, “ANEX TOUR” COMPANY, THAILAND
2016 - 2018
DUTIES:
• Accompanying and guiding guests to the tourist places
• Conveying and informing the tourists about the important historic events
• Arranging any kind of transportation services to and from the tourist places.
• Maintaining the route plan of the tourist spots.
• Helping and coordinating between the guests during the touring
• Taking care of the medical and food needs of the guests.

CALL CENTER OPERATOR, “AUCTION EXPORT” COMPANY, UKRAINE,
CANADIAN OFFICE
2016 JUNE - OCTOBER
DUTIES:
• Answering customers’ questions and addressing their complaints
• Conducting research to provide customers with essential information or
solution to an inquiry
• Consulting callers, helping them to make a successful purchase
• Assist customers in resolving issues with purchased the product
• Calm down angry or frustrated customers and ensure their challenges or
issues are addressed properly

TEACHER OF ENGLISH LANGUAGE SCHOOL “GAUDEAMUS”, UKRAINE
OCTOBER 2015 – MAY 2016
DUTIES:
• Teaching English to children aged 7-15
• Organising, planning and delivering classroom lectures to students.
• Evaluating students’ class work and assignments.
• Preparing classroom and coursework materials, homework assignments,
and handouts.
• Maintain discipline in the classroom, creating a vibrant learning
environment in the classrooms
• Building trust relationships with students, their parents and other stuff.

LIFEGUARD, “WATER COUNTRY” COMPANY, THE USA
JUNE-AUGUST 2014
DUTIES:
• Consulting people how to use slides
• Monitoring activities in swimming areas to prevent accidents.
• Rescue swimmers in danger of drowning and Administer First Aid.
• Warning swimmers regarding unsafe situations.

PRIVATE TEACHER OF SPANISH AND ENGLISH LANGUAGES, UKRAINE
2011-2016
DUTIES:
• Providing English lessons for children and adults according their aims and
level of knowledge
• Planning course material and activities