Akintola

Контактная информация

Соискатель указал телефон , эл. почту, адрес и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6288133

Опыт работы

TECHNICAL CUSTOMER SUPPORT SPECIALIST

с 08.2021 по 05.2023 (1 год 9 месяцев)
Develux, All Ukraine (Consulting, accounting and auditing)

Resolved an average of 40 customer inquiries daily, achieving a 98% customer satisfaction rate through effective
troubleshooting and issue resolution techniques.
• Implemented a new knowledge base system, resulting in a 30% reduction in customer chat volume and freeing up
valuable resources for more complex support cases.
• Consistently exceeded KPIs by maintaining an average response time of under 5 minutes to customer queries,
contributing to a 15% increase in customer retention.

Customer support representative

с 01.2020 по 03.2021 (1 год 2 месяца)
Ri-tech, Kiev (Telecommunications and networking)

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members

Sales agent and customer support

с 04.2019 по 09.2019 (5 месяцев)
Vip pharmacy, Kyiv (Chemical industry, pharmaceuticals)

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support

Образование

National Aviation University

Msc. Software Engineering, Kyiv
Высшее, с 2021 по 2023 (2 года)

National Aviation University

Software Engineering, kiev
Высшее, с 2016 по 2020 (3 года 9 месяцев)

During my study i learnt the basic of python, django, flask, html, css, c# , java, c++ and so on.

Знания и навыки

Знание языков

Английский — свободно

Дополнительная информация

Data analyst with a proven ability to extract valuable insights from complex data sets. Passionate about using data to improve business outcomes and excited to learn and grow in a dynamic data-driven environment.

Python | SQL | Tableau | Data Analytics | Data Visualization | Pivot Tables | Data | Cleaning | Excel | Reporting

Some of my personal qualities which you may find useful for this role are:

Ability to learn quickly coupled with innovative ideas for problem-solving
Ability to work in a team with strong communication skills
Hardworking and sincere towards work with an ability to take directions
Clear Verbal Communication
Ability to Empathize
Data Entry and Basic Computer Skills
Ability to Memorize Protocol and Guidelines
Situation Evaluation and Analysis