Контактная информация

Соискатель указал телефон, эл. почту и адрес.

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Опыт работы

CRM Specialist/Analyst

с 01.2011 по 09.2013 (2 года 8 месяцев)
Alfa Bank (Finance, banking, and insurance)

Seibel database administration, 2nd level access. Managing marketing campaigns, SMS and E-Mail mailings, smart scripts and updating them. Coordination of Call-Center workflow process and registering telesets, uploading call lists and other data on demand. System administration of user’s data access, hierarchy, business roles, products, LoV and state model lists. Creating accounts for new users and assignment them with relabeling responsibility access. L2 Help Desk support and managing service requests. Data processing and data extracts from the system, BI and DWH, providing reports. Realization of business’ requirements from the point of CRM Siebel functionality view. Testing system updates and trouble shooting. Preparing training materials of system’s updates and functionality.

Образование

National Technical University of Ukraine “KPI”

Management and marketing, Kiev
Высшее, с 1995 по 2000 (4 года 9 месяцев)

Рекомендации

По требованию

По требованию

Дополнительная информация

EDUCATION:

1995- 2000 National Technical University of Ukraine “KPI” (management and marketing)
1997 Training courses of marketing research.
1995 Courses of accounting.
1991-1995 Kyiv Geological Prospecting College (computers).
Till 1991 Secondary school.

EMPLOYMENT:

01.2011 – 09.08.2013. “Alfa Bank”
Position: CRM Specialist/Analyst
Main responsibilities: Seibel database administration, 2nd level access. Managing marketing campaigns, SMS and E-Mail mailings, smart scripts and updating them. Coordination of Call-Center workflow process and registering telesets, uploading call lists and other data on demand. System administration of user’s data access, hierarchy, business roles, products, LoV and state model lists. Creating accounts for new users and assignment them with relabeling responsibility access. L2 Help Desk support and managing service requests. Data processing and data extracts from the system, BI and DWH, providing reports. Realization of business’ requirements from the point of CRM Siebel functionality view. Testing system updates and trouble shooting. Preparing training materials of system’s updates and functionality.


02.2008 – 03.2010. Representative office of “AstraZeneca” (UK) in Ukraine. Pharmaceutical company.
Position: Database Administrator ETMS (CRM Siebel Quattro, Siebel Analytics)
Main responsibilities: DB Siebel administration (ETMS/CRM). Data input and correction. Territory distribution for users. Creating accounts for new users and assignment them to territory. Carrying out monitoring of system, diagnostics and debugging in system’s work as a whole and at users (both at office, and in regions - 130 computers). Installation and adjustment of the necessary software. Carrying out of testing and debugging of new versions, system updates, and also informing developers (England, Spain) of system about necessary innovations in system for work optimization in it. Providing trainings for new and current personnel on acquisition and knowledge improvement Siebel’s usage. Providing Help Desk support. Organizing targeting of customers and data consolidation for input to the system. Data analysis from SFE KPI of medical-representatives work and performance, the general situation, activity of the personnel of external service and providing regular reports, schedules and tables. Regular reports on system’s performance to the linear manager of the project (England), participation in teleconferences.

2001- 31.08.07 Crewing Agency “Panigo Ukraina”
Position: Dispatching Manager.
Main responsibilities: Applying and obtaining visas for seamen at consulates, communicating with clients and their agents all over the world, preparing all needed documents and flag documents, contracts and insurances. Organizing transportation. Booking air tickets and hotels for seamen and clients. Coordination and supervision of assistant’s work. Preparing documents and reports under BV ISO 2001/2000 quality system.

1999 - 2001 National TV Company of Ukraine “UT - 1” Programs: “World of Sports”, “World of Sports - Football”, “Football as Football”
Position: Assistant Director.
Main responsibilities: Issuing live programs on the air, receiving and writing description of video feeds, editing and archiving video materials, sound recording, made and updated video archive database, computer troubleshooting, translating texts.

1997- 1999 Consumer Insights Ukraine
Position: Data Processing & TV Monitoring Manager.
Main responsibilities: Research / questionnaire designing and testing, fieldwork
supervision, data input and processing, analytical report preparation, client service,
software troubleshooting, making and updating databases, analysis of TV monitoring.

1996-1997 Consumer Insights Ukraine
Position: Office Manager

1995-1996 Perekhid Media
Position: Administrative Assistant

1995-1995 American-Ukrainian JV "LIBER"
Position: Accountant

PROFESSIONAL SKILLS:

STRONG COMPUTER LITERACY: MS Windows, MS Office, Siebel, Oracle BI, DWH, SQL basics, VPN, Lotus Notes, JIRA, Formic, databases and graphics, Internet, e-mail. Good typing skills.
LANGUAGES: Russian and Ukrainian - native, English - intermediate.
Driving license - B.

PSYCHOLOGICAL FEATURES:

Adaptable, quick study, resourceful, good communication skills, co-operative, disciplined, reliable, tactful.

HOBBIES:

Reading, traveling, baseball, swimming, fishing.