Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6364007/

Опыт работы

Operations Specialist

с 05.2025 по 11.2025 (7 месяцев)
CMM Real Estate Company, Дистанційно (Нерухомість)

• CRM & Documentation Management:
Maintained and updated CRM systems, ensuring completeness, accuracy, and consistency of client data, contracts, and supporting documentation.
Coordinated documentation flow and supported compliance with regulatory requirements related to property transactions.

• Stakeholder & Client Coordination:
Acted as a primary point of contact between clients and after-sales departments (legal, furnishing, property management), ensuring seamless handovers and service continuity.

Arranged and coordinated client meetings, clarified service scopes, and monitored timelines to ensure smooth execution and on-time delivery.

• Operational Agility:
Worked in a fast-paced environment, adapting quickly to changing priorities and operational demands.

Пауза в карьере

с 08.2024 по 04.2025 (9 месяцев)
Переезд

Relocated internationally (USA) due to personal and geopolitical factors, gaining cross-cultural experience and exposure to different business environments.

Product Management Specialist

с 05.2022 по 07.2024 (2 года 3 месяца)
Danfoss GmbH, Дистанційно (Машинобудування)

• Product & Portfolio Management:
Conducted bi-annual portfolio reviews to identify low-performing SKUs. Managed discontinuation of these items and introduced replacement products tailored to market demand, driving an improvement in overall portfolio performance.

• Project Leadership:
Led Phase out projects managing planning, defining timelines, roles and responsibilities, deliverables, evaluating risks, and providing official documentation reporting on execution results.
Delegated and tracked tasks across cross-functional teams - R&D, Logistics, Supply Chain, Finance, Procurement, and Production to ensure seamless execution.

• Inventory Management:
Coordinated system cleanups for discontinued SKUs and organized physical scrap of obsolete inventory.
Streamlined processes to achieve a 75% faster project completion rate and reduced post-project follow-ups by 80%, resulting in enhanced project
accuracy and efficiency.

Technical Marketing Specialist

с 01.2021 по 05.2022 (1 год 5 месяцев)
Данфосс, ТОВ, Київ (Машинобудування)

• Product Launch & Go to Market Support:
Acted as a PM support lead: ensured alignment between marketing, sales, and operations. Responsible for securing on time releases and consistent market readiness in alignment with company strategy, coordinated launch timelines across multiple international markets.

• Digital Assets Management:
Maintained and updated digital data for the products, which included images, renderings, datasheets, instructions, certifications, technical
specifications and product descriptions.
Successfully reduced missing data by 95%, significantly enhancing the online customer experience and product accessibility.

• Compliance & Regulatory Documentation:
Created and validated export control documentation, ensuring accuracy and compliance with legal regulations.
Secured timely documentation availability for customers improving customer satisfaction.

Customer Support Specialist

с 08.2017 по 12.2020 (3 года 5 месяцев)
PlasticJam, Київ (IT)

Guided customers through the order creation process, ensuring smooth experiences and high satisfaction rates.

Managed revision requests, resolved complaints, and handled dispute cases with tact and efficiency.

Oversaw quality control procedures and ensured consistent delivery of the products.

Coordinated timely payment processing and monitored feedback loops to identify service improvement opportunities.

Helped reduce customer dispute rates by streamlining resolution workflows and elevating service quality standards.

Образование

Wisconsin International University Ukraine

Bachelor of Business Administration and International Business, Київ
Высшее, с 2015 по 2019 (4 года)

Знания и навыки

• MS Excel
• Здатність до навчання
• ERP & Data Systems: SAP
• Power BI
• Jira
• Miro
• MS Planner
• Терміни виконання
• Забезпечення надання сервісів
• Управління цифровими активами
• Взаємодія зі стейкхолдерами

Знание языков

• Английский — свободно
• Украинский — свободно

Дополнительная информация

Result-driven professional with 3+ years of international experience in cross-functional project delivery, product lifecycle coordination, and stakeholder communication. Experienced in setting up structured workflows with clearly defined roles and responsibilities. Successfully executed portfolio complexity reduction projects, improving product portfolio performance and achieving business objectives.

Core Skills
ERP & Data Systems: SAP, Power BI, Excel
Microsoft Teams/Outlook
Remote Collaboration Tools: Jira, Miro, MS Planner
Agile/Waterfall/CPM methodologies


Stakeholder Engagement & Communication
Data Accuracy & Documentation Control
Task Delegation & Timeline Ownership
Service Delivery & Execution Control

Education
Wisconsin International University (USA) in Ukraine (WIUU)
Bachelor of Business Administration and International Business

Languages
English – Fluent
Ukrainian – Native