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Опыт работы

Operations Specialist

с 05.2025 по 11.2025 (7 месяцев)
CMM Real Estate Company, Дистанційно (Нерухомість)

- Client Support & Stakeholder Coordination:
Acted as a primary point of contact between clients and after-sales departments (legal, furnishing, property management), ensuring seamless handovers and service continuity.
Organized client meetings, clarified available services and client requirements, coordinated cross-functional delivery, tracked progress, and ensured timely execution while maintaining clear communication throughout the customer journey.

- CRM & Documentation Management:
Maintained and updated CRM systems, ensuring completeness, accuracy, and consistency of client data, contracts, and supporting documentation.
Coordinated documentation flow and supported compliance with regulatory requirements related to property transactions.

- Customer Experience & Operational Support:
Worked in a fast-paced environment, adapting quickly to changing priorities and operational demands.
Resolved client inquiries and secured solutions to support customer satisfaction.

Пауза в карьере

с 08.2024 по 04.2025 (9 месяцев)
Работа над собственным проектом

Relocated internationally (USA) due to personal circumstances, gaining cross-cultural experience and exposure to different business environments.

Product Management Specialist

с 05.2022 по 07.2024 (2 года 3 месяца)
Danfoss GmbH, Дистанційно (Машинобудування)

- Project Leadership & Stakeholder Management:
Led Phase out projects managing planning, defining timelines, roles and responsibilities, deliverables, evaluating risks, and providing official documentation reporting on execution results.
Delegated and tracked tasks across cross-functional teams - R&D, Logistics, Supply Chain, Finance, Procurement, and Production to ensure seamless execution.

- Inventory Management:
Led initiatives to reduce obsolete inventory and backlog, ensuring proper system cleanup and physical stock handling.
Supported decision-making on stock liquidation strategies, including reallocation and market sell-out planning.
Reduced project completion time by 75% by optimizing workflows between supply chain and operational teams. Improved execution accuracy and reduced post-project corrections by 80%.

- Documentation & Process Management:
Managed product-related documentation, maintaining data accuracy and supporting internal and external stakeholders with critical information.
Provided structured reporting and ensured timely completion of operational activities.

Technical Marketing Specialist

с 01.2021 по 05.2022 (1 год 5 месяцев)
Данфосс, ТОВ, Київ (Машинобудування)

- Product Launch & Go to Market Support:
Coordinated cross-functional alignment between sales, operations, and supply chain teams to ensure on-time product launches and market readiness.
Supported launch planning across multiple international markets, ensuring product availability, data readiness and smooth operational rollout.

- Digital Assets Management:
Maintained and updated product master data and digital assets - technical specifications, dimensions, certifications, packaging details, images, renderings, product descriptions ensuring consistency of product information across internal and external systems.
Improved data completeness by 95%, enabling more accurate order processing, planning, and product availability across systems.

- Compliance & Regulatory Documentation:
Prepared and validated export control and compliance documentation, ensuring alignment with international trade regulations.
Supported cross-border logistics and order fulfillment by ensuring timely and accurate documentation availability.

Customer Support Specialist

с 08.2017 по 12.2020 (3 года 5 месяцев)
PlastikJam, Київ (IT)

- Customer Service & Order Management:
Managed customer inquiries and guided customers throughout the ordering process, ensuring a smooth experience and high levels of customer satisfaction.
Created and maintained customer orders in CRM systems, updated order statuses, monitored deadlines, and ensured accurate order progression through each stage of fulfillment.

- Zendesk Ticket Management & Customer Support:
Handled multiple customer cases simultaneously through Zendesk, ensuring timely responses and effective issue resolution.
Managed support tickets, prioritized requests based on urgency, tracked progress, and maintained clear communication throughout the resolution process.

- CRM & Documentation Management:
Reviewed, verified, and uploaded customer documentation, ensuring completeness and accuracy of order-related records.
Maintained organized customer data and ensured all required documentation was available to support efficient order processing and delivery.

- Complaint & Escalation Management:
Handled customer complaints, revision requests, and dispute cases with professionalism and efficiency.
Worked closely with internal teams to investigate issues, coordinate solutions, and maintain positive customer relationships.

- Customer Communication & Service Delivery:
Provided timely updates on order status, delivery timelines, and resolution progress.
Ensured customers were informed throughout the process and received a high standard of service from initial inquiry through order completion.

- Service Quality & Process Improvement:
Monitored customer feedback, identified recurring issues, and supported service improvement initiatives.
Contributed to reducing customer dispute rates through effective problem resolution and process optimization.

Образование

Wisconsin International University Ukraine

Bachelor of Business Administration and International Business, Київ
Высшее, с 2015 по 2019 (4 года)

Дополнительное образование и сертификаты

Lean Six Sigma: Yellow Belt

2026
Сертификат

Знания и навыки

• MS Excel
• Здатність до навчання
• ERP & Data Systems: SAP
• Power BI
• Jira
• Miro
• MS Planner
• Терміни виконання
• Забезпечення надання сервісів
• Управління цифровими активами
• Взаємодія зі стейкхолдерами
• Ведення CRM
• Адаптивність

Знание языков

• Английский — свободно
• Украинский — свободно

Дополнительная информация

Professional with 5+ years of experience in Customer Support, Operations, Project Coordination, and Product Management within international organizations. Skilled in managing customer relationships, coordinating cross-functional initiatives, resolving complex issues, and ensuring efficient service delivery across diverse business environments. Experienced in working with stakeholders across multiple departments, improving processes, managing documentation and data, and driving projects from planning through execution. Strong communicator with a customer-centric mindset, proven organizational skills, and the ability to adapt quickly in fast-paced, dynamic environments.

Skills
ERP & Data Systems: SAP, Power BI, Excel
CRM systems & Zendesk
Remote Collaboration Tools: Jira, Miro, MS Planner
Complaint Resolution


Stakeholder Engagement & Project Leadership
Customer Lifecycle Support
Task Delegation & Timeline Ownership
Order Processing & Documentation Management


Education
Wisconsin International University (USA) in Ukraine (WIUU)
Bachelor of Business Administration and International Business

Languages
English – Fluent
Ukrainian – Native