Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6483756/

Опыт работы

Проджект-менеджер

с 02.2025 по 11.2025 (10 месяцев)
Neural Dynamics, Дистанційно (IT)

- Manage 4–5 parallel software projects (3–5 people each) across the full delivery cycle: planning, prioritization, milestone tracking, quality control, and stakeholder communication.
-Coordinate reports for facilitating client communication (2–3 syncs/week), ensuring requirement clarity and alignment that led to delivery predictability improvement and reducing rework.
-Led a 2-month product iteration with 4 successful releases: conducted sprint demos, gathered feedback, refined backlog, and aligned design & development priorities for each iteration.
-Facilitated 6 client kick-offs and 4 final demo presentations, reinforcing trust and shared product vision.
-Conduct grooming sessions to refine tasks and execution sequence; maintain transparent documentation in Confluence and task management in Jira.
-Participate in manual validation prior to release to ensure delivered functionality meets business and user requirements.
-Lead retrospectives and internal syncs to improve workflow and reduce blockers across development and design teams.
-Support AI-driven automation initiatives by writing structured prompt specifications (role, inputs, expected outputs, constraints) for AI agents.

Support agent

с 10.2020 по 02.2025 (4 года 5 месяцев)
Gameloft, Львів (IT)

Progressed from Junior to Senior while taking ownership of workflow efficiency, stakeholder communication, and team performance for a Tier A game.
-Coordinated daily communication and alignment between Customer Support and Development teams, clarifying priorities, facilitating discussions, and ensuring transparency on issue status.
-Trained and mentored 20+ agents, introduced handling standards, and created structured learning materials.
-Maintained the knowledge base and established clear guidelines for updates on Confluence and internal sources.
-Delivered 40+ release-based reports for stakeholders, showcasing critical issues and operational risks to be mitigated.
-Introduced workflow improvements and facilitated structured sync routines, reducing average response time by 25% while maintaining high quality.

Social media manager

с 07.2018 по 08.2018 (2 месяца)
NBS Lviv, Львів (Консалтинг, бухгалтерія, аудит)

-monitored and analyzed 300+ social media posts daily regarding the brand and its products;
-prepared 20+ reports using web analytics tools, providing actionable insights to stakeholders.

Образование

ЛНУ імені І.Франко

Англо-український переклад, Львів
Высшее, с 2015 по 2020 (5 лет)

Дополнительное образование и сертификаты

Foundations of Project Management by Google

12 місяців

Знания и навыки

• Комунікабельність
• Неконфліктність
• MS Excel
• Доброзичливість
• Ведення документації
• Відповідальність
• Здатність до навчання
• Дисциплінованість
• MS Word
• Адаптивність
• Управлінські навички
• Організованість
• MS Office
• Уміння аналізувати
• Привітність
• Чесність
• Стресостійкість

Знание языков

• Английский — выше среднего
• Испанский — средний