Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6579486

Опыт работы

Sales Team Lead

с 05.2015 по наст. время (9 лет 1 месяц)
ZoomSupport, Рівне (IT)

- Providing quality high-end support and customer service in online chat and during the call to achieve customer satisfaction;
- Offer company services and persuade potential customers to buy a product or service;
- Work with customer failures and resolve complaints, identify and evaluate customer requests to meet their need
- Work to improve the ongoing processes of the sales department through a culture that promotes continuous improvement and innovation;
- Manage a team of sales agents;
- Identify the strengths of team members and help agents use them effectively
- Motivate the team as a whole and agents individually to achieve business goals
- Keep records, documentation and prepare relevant reports on the work of the team/agents
- Develop projects aimed at improving the efficiency of the team
- Responsible for team performance indicators

Образование

Національний університет Острозька Академія

Факультет романо-германських мов, Острог
Высшее, с 2012 по 2017 (4 года 6 месяцев)

Знание языков

• Английский — выше среднего
• Французский — начинающий
• Русский — свободно