Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6766043/

Опыт работы

Receptionist

с 06.2025 по 11.2025 (6 месяцев)
Valdys Hotel & Thalasso, Інші країни (Туризм)

- Handling check-in and check-out:
- Managing e-mail, phone and in-person inquiries;
- Preparing bookings and reservations;
- Processing customer payments and invoices;
- Performing light bookkeeping and financial record-keeping.

Complaints Manager

с 05.2021 по 05.2024 (3 года)
Aktiia, Neuchâtel, Switzerland (Медицина, охорона здоров'я, аптеки)

- Managing technical complaints in Jira in accordance with the quality and regulatory requirements.
- Analysing and reporting product malfunctions;
- Updating internal databases with information about
technical issues and useful discussions with customers;
- Sharing feature requests and effective workarounds with
team members;
- Gathering customer feedback and share with
Engineering, Product, Sales and Marketing teams;
- Assisting in training junior Customer Support agents;
- Responding to customer queries and managing their requests through Freshdesk, Back Office Tool, Woo Commerce;
- Processing refunds through Stripe and Klarna;
- Identifying customer needs and helping them use
specific features;
- Monitoring customer complaints on social media to provide assistance;
- Informing customers about new features and
functionalities;
- Following up with customers to ensure their technical
issues are resolved;
- Supporting Customer Support Manger in defining
procedures, policies and standards.

Part-time translator

с 09.2020 по 05.2021 (9 месяцев)
Lingvo-Ukraine Translation Agency, Київ (Послуги для населення та бізнесу)

- Providing quality written translations of documents and publications from Ukrainian to English and French.
- Proofreading final drafts to check spelling, grammar, punctuation, formatting, and consistency.
- Collaborating with other linguists on projects requiring multiple languages.
- Collaborating with international teams to ensure accuracy of translations.
- Providing feedback on machine-generated translations for improved accuracy and efficiency.

Сustomer Assistant

с 09.2016 по 08.2020 (4 года)
National Organ and Chamber Music Hall of Ukraine, Київ (Шоу-бізнес, мистецтво, культура)

- Providing customer service via phone, e-mail, and in person.
- Managing ticket bookings and cancellations.
- Editing and translating concert programs.
- Translating and posting marketing materials on social media.
- Attending staff meetings to discuss strategies for improving customer service performance.
- Assisting in organizing international events and festivals.

Образование

Rennes 2 University

Celtic Languages, Інші країни
Высшее, с 2023 по 2025 (2 года)

A master's degree in Celtic Languages (Breton and Irish), including a year at the University of Aberystwyth, Wales (UK).

Maynooth University, Ireland

Celtic languages, literature and linguistics, Maynooth
Неоконченное высшее, с 2022 по 2023 (1 год)

I spent the final year of my undergraduate program at Maynooth University (Ireland), where I had a chance to study Irish language and literature.

University of Rennes 2

Celtic languages and literature (Breton and Irish), Rennes
Высшее, с 2020 по 2023 (3 года)

Kyiv National Linguistic Institute

French Language and Literature, Kyiv
Высшее, с 2016 по 2020 (4 года)

Дополнительное образование и сертификаты

University of Caen-Normandy, France

Internship from 2019-2020.

Institut Français d'Ukraine

Language certificate DELF B2 obtained in 2016.

Знания и навыки

• English
• French
• Translation
• Freshdesk
• WooCommerce
• Klarna
• Stripe
• Back Office Tool
• NetSuite
• Jira
• Complaints management
• Technical support for users
• Customer Support
• Staff training

Знание языков

• Английский — продвинутый
• Французский — продвинутый
• Украинский — свободно
• Ирландский — средний

Дополнительная информация

I’m a multilingual customer support professional with substantial experience in diagnosing, troubleshooting, and resolving technical issues. With a meticulous approach and strong skills in various support software and tools, I deliver efficient, accurate solutions to technical problems. I am dedicated to leveraging excellent communication, interpersonal, and organizational skills to drive task completion and customer satisfaction.

Backed by a master’s degree in linguistics, I’ve had the opportunity to live and study in Ireland, Wales, and France: experiences that have shaped my ability to support international customers, both English- and French-speaking, remotely and in person.

At Aktiia, a Swiss MedTech startup, I managed an international support team helping users navigate technical challenges, improve their experience, and stay engaged with our product. I collaborated closely with product, engineering, and clinical teams to resolve complex issues, streamline internal processes, and create scalable support systems, including knowledge bases, onboarding materials, and workflow documentation.

Most recently, I worked as a Front Desk Receptionist, managing phone and in-person inquiries, handling bookings and reservations, processing customer payments and invoices, managing company accounts, and performing light bookkeeping and financial record-keeping.

I’m now seeking a remote role in customer support or operations where I can combine my language skills, international experience, and structured approach to deliver clear, empathetic, and reliable customer service.