Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6799646/

Опыт работы

Account Receivable / Sales Manager

с 05.2024 по 02.2026 (1 год 10 месяцев)
MVIX, Дистанційно (IT)

Explaining our products and services to clients and Creating estimates for client new purchase requests
Making sure that invoices are paid on time
Prepare the workflow internally and google sheets to track our money movements

Customer support representative

с 09.2022 по 12.2023 (1 год 4 месяца)
Concentrix, Remote (Telecommunications and networking)

* Responding to inquiries
* Resolving user issues
* Providing product information
* Escalating complex issues
* Monitoring feedback and trends
* Maintaining documentation
* Adhering to policies and guidelines
* Continuous learning
* Providing proactive assistance
* Collaborating with cross-functional teams

Dispatcher

с 02.2022 по 07.2022 (6 месяцев)
Master appliance, Remote (Telecommunications and networking)

◦ Book slots for customers appliance repair appointments
◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied. ◦ Provide information regarding customers' inquires
◦ Maintaining good relationship with colleagues to ensure perfect results of our work

Customer support representative

с 02.2020 по 11.2021 (1 год 10 месяцев)
SupportYourApp, Remote (Telecommunications and networking)

Addressing Customer Inquiries on transaction issues, security concerns, and general information about cryptocurrencies. Problem Resolution
Educating Customers
Security: Ensuring that customers follow best practices for securing their accounts and assets.
Handling Complaints
Understanding and adhering to cryptocurrency-related regulations, such as anti-money laundering (AML) and know your customer (KYC)

Customer support representative

с 10.2018 по 01.2020 (1 год 4 месяца)
MYLE TRANSPORTATION, Kyiv (Transportation and logistics)

◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied.
◦ Provide information regarding customers' inquires
◦ Request services for customers and make sure they receive the services on time
◦ Maintaining good relationship with colleagues to ensure perfect results of our work

Дополнительное образование и сертификаты

ORDINARY LEVEL - SECONDARY SCHOOL CERTIFICATE

13/07/2013 – 28/08/2015

DIPLOMA IN CLINICAL MEDICINE – KAM College of Allied Science

02/08/2016 – 25/08/2018

KYIV MEDICAL UNIVERSITY

6 years, course ongoing

Знания и навыки

• Ability to work in multitasking mode
• Empathic
• Adaptability
• Time management
• Problem solving
• Conflict settlement
• Positive attitude
• Team work
• Active listening
• Receiving incoming calls
• Punctuality
• Communication

Знание языков

Английский — свободно

Дополнительная информация

In the next two years, I aim to advance my career as a customer support representative by mastering new skills, taking on more challenging tasks, and potentially moving into a supervisory or managerial role within the customer support department. I also aspire to contribute to process improvements and collaborate with other teams to enhance the overall customer experience.