Maria
Customer support representative
- Занятость:
- Полная занятость, неполная занятость.
- Возраст:
- 28 лет
- Город проживания:
- Другие страны
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон , эл. почту и адрес.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6799646
Опыт работы
Customer support representative
с 09.2022 по 12.2023
(1 год 3 месяца)
Concentrix, Remote (Telecommunications and networking)
* Responding to inquiries
* Resolving user issues
* Providing product information
* Escalating complex issues
* Monitoring feedback and trends
* Maintaining documentation
* Adhering to policies and guidelines
* Continuous learning
* Providing proactive assistance
* Collaborating with cross-functional teams
Dispatcher
с 02.2022 по 07.2022
(5 месяцев)
Master appliance, Remote (Telecommunications and networking)
◦ Book slots for customers appliance repair appointments
◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied. ◦ Provide information regarding customers' inquires
◦ Maintaining good relationship with colleagues to ensure perfect results of our work
Customer support representative
с 02.2020 по 11.2021
(1 год 9 месяцев)
SupportYourApp, Remote (Telecommunications and networking)
Addressing Customer Inquiries on transaction issues, security concerns, and general information about cryptocurrencies. Problem Resolution
Educating Customers
Security: Ensuring that customers follow best practices for securing their accounts and assets.
Handling Complaints
Understanding and adhering to cryptocurrency-related regulations, such as anti-money laundering (AML) and know your customer (KYC)
Customer support representative
с 10.2018 по 01.2020
(1 год 3 месяца)
MYLE TRANSPORTATION, Kyiv (Transportation and logistics)
◦ Assist customers' with information regarding their requests,
◦ Dealing with customers' complaints and make sure they are satisfied.
◦ Provide information regarding customers' inquires
◦ Request services for customers and make sure they receive the services on time
◦ Maintaining good relationship with colleagues to ensure perfect results of our work
Дополнительное образование и сертификаты
ORDINARY LEVEL - SECONDARY SCHOOL CERTIFICATE
13/07/2013 – 28/08/2015
DIPLOMA IN CLINICAL MEDICINE – KAM College of Allied Science
02/08/2016 – 25/08/2018
KYIV MEDICAL UNIVERSITY
6 years, course ongoing
Знания и навыки
Знание языков
Английский — свободно
Дополнительная информация
In the next two years, I aim to advance my career as a customer support representative by mastering new skills, taking on more challenging tasks, and potentially moving into a supervisory or managerial role within the customer support department. I also aspire to contribute to process improvements and collaborate with other teams to enhance the overall customer experience.
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