Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6807008/

Опыт работы

Operation manager

с 03.2025 по 09.2025 (7 месяцев)
Дістіна Україна, Бориспіль (Роздрібна торгівля)

Supported operational workflows, HR-related processes and internal systems implementation within a growing beauty brand. Key achievements:
- Increased monthly sales by 30% by redesigning and expanding sales communication scripts and migrating them into a centralized knowledge base in Notion, enabling managers to use structured scenarios for different customer interactions.
- Coordinated the implementation of a new CRM system (BAS) and facilitated team adoption by training 25 employees, supporting the transition from previous workflows and collecting feedback for system adjustments.
- Initiated integration of automated SMS notifications for customer communication in collaboration with external vendors, reducing manual follow-ups and improving response time for sales managers.
- Participated in weekly one-to-one operational reviews with the CEO, analysing team workload, operational bottlenecks and sales capacity; insights from these discussions resulted in hiring an additional sales manager, which redistributed workload and increased the number of processed client inquiries.
- Built onboarding documentation and operational guidelines in Notion, and reorganized the internal Google Drive knowledge base, allowing new employees to reach operational productivity within 3 days from their first working day.
Core responsibilities:
>HR onboarding coordination: preparing access to internal tools, introducing workflows and supporting new hires during their first working days.
>Maintaining internal documentation, operational reports and process guidelines.
>Supporting CRM administration and internal communication between sales and operations teams.

Operations manager

с 09.2023 по 07.2024 (11 месяцев)
MDM group, Київ (Хімічна промисловість, фармацевтика)

Supported operational processes for B2B and e-commerce activities, focusing on data management, lead processing and internal workflow coordination.
Key achievements:
- Increased conversion from leads to active clients by approximately 40% by introducing a lead qualification questionnaire on the company website, automatically transferring client data into a structured Google Sheets database for the sales team.
- Contributed to nearly doubling department revenue by improving the quality of incoming leads and enabling more targeted client communication.
- Cleaned and structured a database of 1,500+ contacts, enabling clearer segmentation of prospects and more efficient lead follow-up.
- Launched email campaigns for clients and partners via SendPulse, increasing website traffic and engagement by 25%

Core responsibilities:
>Preparing operational documentation including contracts and invoices.
>Coordinating communication between clients, sales managers and operations teams through CRM systems and corporate communication channels. >Managing operational data in Google Sheets and supporting marketing automation initiatives.

Operations manager

с 04.2023 по 11.2023 (8 месяцев)
AntiSchool Online, Дистанційно (Освіта, наука)

Provided operational support for online learning processes and coordinated onboarding for new teachers on the platform.
Key achievements:
- Supported the onboarding process for new teachers by monitoring their platform readiness, confirming calendar availability for lessons, and ensuring they were prepared to conduct their first classes.
- Monitored learning processes for 300 students and supported operational communication between teachers and students. - Maintained a 96% positive student experience by analyzing lesson feedback, monitoring teacher performance and resolving operational or technical issues through proactive communication with teachers and students, minimizing potential conflicts.
Core responsibilities:
>CRM administration: maintaining learning records and monitoring course progress.
>Operational support for teachers during their first working weeks on the platform.
>Preparing invoices, monitoring payments and maintaining operational repor

Образование

КНТЕУ

Торгівлі та маркетингу, Київ
Высшее, с 2020 по 2022 (2 года)

Державний торговельно-економічний університет (Київ). Підприємництво, торгівля та маркетинг. Закінчена вища. Ступінь бакалавр.

Дополнительное образование и сертификаты

ТЕК КНТЕУ

2020, 36 місяців

Знания и навыки

• Користувач ПК
• MS Office
• Canva
• Комунікабельність
• Direct sales
• Адаптивність
• Task management
• Deadline management
• HR-аналітика
• Координація команди
• Onboarding for staff
• Notion
• MS Excel
• Operational CRM
• Document management
• Оптимізація бізнес-процесів
• Адміністрування сайту
• Ділове листування

Знание языков

Английский — средний

Дополнительная информация

• Креативність: вміння генерувати унікальні ідеї для контенту та рекламних кампаній.
• Комунікаційні навички: здатність ефективно взаємодіяти з аудиторією, клієнтами та колегами.
• Організованість: планування та дотримання контент-плану, управління кількома проєктами одночасно.
• Аналіз і критичне мислення: постійний аналіз результатів кампаній, гнучкість у коригуванні стратегій.
• Жага до навчання: розуміння важливості залишатися в тренді та постійно актуалізовувати знання в даній сфері. Постійне навчання, моніторинг та тестування нових фішок, інструментів та підходів в SMM.