Контактная информация

Соискатель указал эл. почту, адрес и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7113983

Дополнительная информация

Olaniyan Comfort oluwatosin
Danyla Halystkoho St. 60, Vinnytsia city, Ukraine, Vinnytsia, 21000 • [открыть контакты](см. выше в блоке «контактная информация») • [открыть контакты](см. выше в блоке «контактная информация»)


Professional Summary

Highly resourceful customer service specialist and administrator with several years of progressive experience. Results-driven leader with documented success in ensuring repeat business opportunities, and solid customer retention. Proficient in planning and administering well-placed customer service plans, aimed at customer retention and satisfaction.
Also, an effective team player with proven success in working collaboratively to obtain the best results. Skilled communicator known for interacting with difficult clients in an optimistic manner


Skills

- Clerical support
- Data entry and analysis
- Strong verbal communication
- Process implementation
- Good Team Player
- Experience with slack
- Technical Support
- Proficient Interpersonal and written communication (English)
- Self-motivated
- Extremely organized
- Client assessment and analysis
- Proficient in usage of MS: Word, Power Point, Excel, Google Docs, Drive and Sheets and CRM
- Customer Service


Work History

Online ESL Tutor, 04/2017 to 2019
Skyeng

- Teach English online via skype to children, young adults and adults from Asia,Russia and other parts of the world by using lesson flow provided by company.
- Have a free conversation in English with my students as they choose.
- Providing feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence.
- Regularly attain online teachers training to improve class room delivery to students.


Customer Service Agent, 03/2017 to 03/2020
Front Desk helpers – Kiev, Ukraine

- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
- Coordinated and tracked materials movements to and from customers by liaising with drivers.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
- Communicated professionally with colleagues, freelancers and clients.
- Adapted to new applications and maintained knowledge of current technologies.

Freight Agent, 02/2017-01/18
Pro Movers – Vinnytsia, Ukraine

- Managing diaries and organizing meetings and appointments, often controlling access to my executive
booking and arranging travel, transport and accommodation.
- Organizing events and conferences
reminding the executive of important tasks and deadlines.
- Typing, compiling and preparing reports, presentations and correspondence.
- Managing databases and filing systems
implementing and maintaining procedures/administrative systems
liaising with staff and suppliers.

Sales representative manager , ,2014 – 01/2017
MD group – Kharkiv, Ukraine.

- Performing cost-benefit analysis of existing and potential clients to meet their needs.
- Maintaining positive business relationships to ensure future sales.
- Presenting, promoting and selling products using solid arguments to prospective customers.
- Reach out to customer lead through cold calling.
- Achieve agreed upon sales target and outcomes within schedule.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Sales representative manager, 2020- 31/03/2021
D2DPPE – Vinnytsia, Ukraine.

- Reach out to customer lead through cold calling.
- Meeting up with my daily KPI.
- Maintaining positive business relationships to ensure future sales.
- Using CRM to organize my daily tasks.

Education

Fundamentals of Corporate Management, 2018
Alison Online Academy

How to improve with the model of improvement,2020
Institute for healthcare improvement,Boston USA

Doctor of Medicine: Medicine and Surgery, 2021
Vinnytsia National Memorial Medical University – Vinnytsia, Vinnyts’ka Oblast

Secondary School Leaving Certificate: Sciences
Federal Government Girls’ College, Oyo. Nigeria.