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Customer Support Engineer, 30 000 грн

Занятость:: Полная занятость.
Город:: Киев

Опыт работы

Customer Support Engineer

с 04.2016 по 09.2020 (4 года 5 месяцев)
UniSender Ukraine, Киев (E-mail Service)

- Worked with both corporate and private clients to ensure their best experience
- Tested new features as Manual QA to help the developers and learn new product’s features, reported bugs using Jira
- API, integration of platforms and databases for business processes automatization
- Eliminated errors within the competence of available logs with Rest API using Postman
- Designed letter layouts with html
- Settings verification for domain authentication (spf, dkim, dmark)
- Moderation email campaigns in accordance with rules and policies
- Developing templates for communication with corporate clients, filling the internal Knowledge Base

Tech Support Specialist and System Administrator

с 09.2013 по 04.2016 (2 года 7 месяцев)
YUG-CONTRACT (Юг-Контракт), Киев (Distributor)

- Technical maintenance of B2B processes
- Corporate client’s software tasks automatization
- Creating technical documentation for software in Confluence
- Remote system administration and desktop OS administration, scripting for servers
- Software and hardware troubleshooting

System Administrator

с 04.2013 по 09.2013 (5 месяцев)
Viva, Киев (Medical clinic network)

- Local networks and databases maintenance
- Windows server setup and maintenance
- Setting up and maintaining hardware for local network

Образование

Национальный университет пищевых технологий

Автоматизации и компьютерных систем, Компьютерные науки, Киев
Высшее, с 2008 по 2012 (4 года)

Дополнительное образование и сертификаты

QA Test Lab Courses

1 месяц

Знание языков

Английский — средний

Дополнительная информация

Passionate about Game development, graphic design, 3D Animation, AR\VR, visual effects and movie production. I would like to work as a support or as a tester in companies that work in similar areas, so I have the opportunity to grow up.