Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7121843/

Опыт работы

Sales assistant

с 07.2024 по 09.2024 (2 месяца)
GJ Moving and Storage, Remote (Public and business services)

1. Managed Customer Inquiries and Communication: I responded to customer inquiries via phone, email, or chat, providing information about services, pricing, and scheduling, while ensuring a high level of customer service.

2. Prepared Quotes and Processed Payments: I generated accurate moving quotes based on customer requirements and assisted in processing payments efficiently.

3. Scheduled and Coordinated Appointments: I arranged consultations and moving appointments, coordinating with the moving team to ensure smooth operations.

4. Supported Sales Activities and Maintained CRM: I assisted in various sales activities, including providing administrative support, following up on leads, and maintaining accurate customer records in the CRM system.

5. Promoted Additional Services: I identified and communicated opportunities to cross-sell or upsell services, such as packing, unpacking, and storage solutions, to enhance sales.

6. Developed Customer Relationships and Retention: I built and maintained strong customer relationships, collected feedback, and encouraged repeat business to increase customer loyalty.

7. Conducted Market Research and Assisted in Strategy Development: I conducted market research to identify new opportunities and supported the sales team in developing and implementing effective sales strategies.

Sales assistant

с 04.2024 по 07.2024 (3 месяца)
One Beyond, Remote (Construction, architecture, interior design)

•Customer Relationship Management: Maintaining and updating CRM systems with client information, tracking sales leads, and following up with potential clients.
•Administrative Support: Handling phone calls, emails, and correspondence; scheduling meetings and appointments; preparing reports and presentations.
•Sales Support: Assisting in preparing sales proposals and contracts; coordinating with the sales team to ensure timely delivery of project documents.
•Data Management: Keeping accurate records of sales activities, contracts, and customer interactions; maintaining databases and filing systems.
•Market Research: Researching market trends, competitor activities, and potential business opportunities.
•Client Coordination: Acting as a liaison between clients and the sales team to ensure clear communication and address any issues or concerns.

Administrative assistant

с 09.2023 по 03.2024 (6 месяцев)
Mind Your Mind, Remote (Medicine, pharmacy)

•Organized schedules, managed appointments, and maintained records, enhancing operational efficiency and patient satisfaction.
•Accurately documented letters and correspondence, ensuring clear communication and improved patient care.
•Maintained strict patient confidentiality, ensuring regulatory compliance and fostering trust.
•Proficient in office software (Microsoft Suite), electronic health record systems, and relevant software, enhancing administrative processes and data management.
•Prioritized tasks and managed time effectively, ensuring deadlines were met and operations ran smoothly.

Administrative assistant

с 11.2021 по 02.2022 (3 месяца)
Home Clinique, Sumy (Public and business services)

• Demonstrated flexibility, adaptability, and punctuality in carrying out all assigned tasks efficiently.
• Provided direct assistance to the Production Supervisor, effectively supporting both production and office management functions.
• Served as the primary point of contact for visitors and customers, delivering a professional and welcoming experience.
• Entrusted with analyzing and interpreting data, managing services, coordinating deliveries, and processing material orders to ensure smooth operations.
• Managed incoming calls, collected relevant personal information, and efficiently scheduled appointments, maintaining a high level of organization and confidentiality.

Marketing and Sales assistant

с 01.2021 по 10.2021 (9 месяцев)
SMART CLEANERS, Remote (Public and business services)

• Proactively identified and capitalized on sales opportunities, contributing to increased customer retention rates and revenue growth.
• Maintained an organized and visually appealing sales environment by assisting in setting attractive visual displays, ensuring a welcoming atmosphere for customers.
• Handled a high volume of incoming calls, averaging 80+ calls per day, addressing inquiries related to customer service promptly and professionally.

Customer support representative

с 01.2020 по 09.2020 (8 месяцев)
Insurance Supermarket, ISI, Remote (Finance, banking, and insurance)

• Provided exceptional customer service, ensuring utmost satisfaction for clients through effective communication and problem-solving skills.
• Collaborated with Customer Service and Product Development teams to streamline processes and improve the overall customer experience.
• Managed the efficient processing of medical records requests and insurance data, maintaining confidentiality and accuracy in compliance with regulatory standards.

Образование

Sumy National Agrarian University

Business management and Economics, Sumy
Высшее, с 2018 по 2022 (4 года)

Дополнительное образование и сертификаты

Must-Have Skills (Training) For Virtual Assistants in 2023

2023, 1 month
Сертификат

Знания и навыки

• Business analysis
• Confidentiality
• Data Entry
• Google Workspace
• MS Office
• English Proficiency
• Technical support for users
• Customer Support
• Operational CRM
• Telehealth Systems
• Administrative Support
• Business communication
• Technical copywriting
• SMM
• Digital marketing
• Sales
• SEO
• Zendesk

Знание языков

• Английский — свободно
• Украинский — начинающий
• Русский — средний

Дополнительная информация

Living by the motto "just starting now guarantees your progress" keeps me motivated and proactive in all aspects of my life. I am a 25-year-old woman with a passion for organization; I do not thrive in chaotic environments. As a plant lover, I take joy in caring for my plants, and I express my creative side by making social media content for small creators on TikTok and Instagram. I love to read and explore new places, eager to learn and experience more.

My desire to learn more has led me to take online courses on both Coursera and Udemy to advance my career growth. Additionally, the time I spend reading self-help books does wonders for my personal development because I love to leave a positive impact on the people I interact with.

I have significant experience working remotely, which has taught me to adapt to different work environments. Being the first of four siblings has instilled a sense of responsibility and leadership. I also have experience running a small business, which has improved my entrepreneurial skills. In my professional life, I have managed seemingly difficult tasks, demonstrating excellent communication skills, and have been a primary point of contact in various roles, showcasing strong interpersonal abilities.

Confidentiality and honesty are key priorities for me. My creative and fun side shines through my social media content creation, and my curious nature drives me to explore new ideas and places.