Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7220168/

Опыт работы

Customer support representative

с 06.2023 по наст. время (2 года 2 месяца)
Simply Contact, Дистанційно (Телекомунікації, зв'язок)

Customer support representative for Wizzair

Customer support representative

с 09.2021 по 08.2022 (11 месяцев)
Aviacontact LLC, Київ (Транспорт, логістика)

Customer care agent

с 07.2020 по 08.2021 (1 год 1 месяц)
USAinUA LLC, Київ (Transportation and logistics)

Procession of inbound and outbound calls to customers regarding the status of their orders.
Coordination of workflow with other departments.
Procession of inbound and outbound calls to partners in the USA and Europe regarding the status of our orders and solving problems that occur in the process of order procession.

Assistant typist

с 08.2019 по 02.2020 (6 месяцев)
Private enterprise Kravchenko, Київ (Polygraphy)

Operator

с 12.2018 по 08.2019 (8 месяцев)
Ant Capitol LLC, Київ (Medical insurance)

Processing of relevant medical insurance documents for American clients, conversation with representatives of American medical insurance companies via Phone and emails

Booking agent

с 11.2017 по 12.2018 (1 год 1 месяц)
Aviacontact LLC, Київ (Passenger air transportation Tourism)

Processing online check-ins, luggage and extras addition for company's clients on various airlines' sites online.
Ticket cancellation and reimbursement. Payment processing.
Troubleshooting via conversation with representatives of airlines.

complaints department specialist

с 08.2017 по 11.2017 (3 месяца)
Optima Pharm LLC, Київ (Medical wholesale and retail)

Investigating of video records of loading and unloading of medical supplies to detect the reason of product damaging, accounting of medical supplies

Customer care agent

с 03.2015 по 03.2017 (2 года)
Private enterprise Pencheva, Київ (Information services)

Conversation with English - speaking clients via chat

Storekeeper

с 05.2013 по 01.2015 (1 год 8 месяцев)
Vesko-Invest LLC, Київ (Wholesale and retail)

selection of goods from the warehouse according to electronic invoices, formation of pallets, carrying out re-registrations of available goods

Docker

с 10.2012 по 05.2013 (7 месяцев)
Vesko-Invest LLC, Київ (Wholesale and retail)

Baker-consultant

с 11.2009 по 08.2011 (1 год 9 месяцев)
International baking traditions LLC, Київ (Pastry retail)

Образование

Taras Shevchenko Kyiv National University

Oriental languages department, Київ
Высшее, с 2001 по 2006 (5 лет)

Master's degree in English and Persian language translation and interpreting

Знания и навыки

• MS Office
• CRM
• Skype
• amoCRM
• Slack

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Русский — свободно