Olena

Customer Support, Automation Specialist, 40 000 грн

Рассматривает должности:: Customer Support, Automation Specialist, Customer support representative, Technical writer, Marketing automations, CRM manager, Support Operations Specialist, Customer success specialist, Support Specialist (SaaS), Knowledge Base, Content Manager, Operations Coordinator, Data Entry
Вид занятости:: полная, неполная
Возраст:: 37 лет
Город:: Львов

Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7288302/

Опыт работы

Пауза в карьере

с 09.2024 по 04.2026 (1 год 8 месяцев)
Навчання

Customer support specialist / Technical writer

с 09.2021 по 09.2024 (3 года)
Wooxy / formerly SmartSender.io, Дистанційно (IT)

- Handled customer inquiries in Intercom and Slack chats. Assisted them in navigating the platform, setting up automations, segmenting, and organizing their target audience for sending workflows across various channels.
- Wrote user guide articles explaining all platform features and functionality nuances.
- Recorded and narrated video tutorials, uploading them to the YouTube channel.
- Helped clients integrate their Wooxy accounts with platforms such as Calendly, Zapier, Pipedrive, Mailchimp, HubSpot, and Stripo.
- Edited articles in WordPress.
- Collaborated with all company departments to collect, analyze, and update information in user manuals. Additionally, provided internal teams with customer feedback and feature improvement suggestions.

Team lead of customer support

с 09.2018 по 01.2020 (1 год 5 месяцев)
Global Tech Makers, Львів (IT)

- Taking care of the good image of the company
- Control of the correct operation of the company's product (website and application)
- Cooperation with the management board and other departments of the company
- Team management (10 people)
- Conducting an analysis to solve the problem of staff shortage, which resulted in the ability to process user questions in different languages
- Customer service in the field of answering customer questions related to the company's products or services (via e-mail contact)

Образование

Uniwersytet Marii Curie-Skłodowskiej w Lublinie

Management, Lublin
Высшее, с 2010 по 2012 (2 года)

Дополнительное образование и сертификаты

MASC Marketing Automation Specialist

2025, 3 month

Знания и навыки

Marketing automation
Ведення CRM
Адміністрування CRM
Team management
Lead generation
HubSpot
Pipedrive
ActiveCampaign
Zapier
Data management
Construction of sales funnels
ClickFunnels
Simvoly
Wix
GetResponse
Manychat
Налаштування Telegram-ботів
Funnelytics
Miro
Whimsical
Здатність до навчання
Semantic HTML
Make.com
Technical writer
Manuals
Video tutorials
No-code

Знание языков

Английский — средний
Польский — средний