Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7360830

Опыт работы

Technical Support Second Line Agent

с 10.2021 по наст. время (2 года 8 месяцев)
LimTC, Kyiv (IT)

•Assisted over 3000 customers, delivering high-level service to each of the unique scenarios
•Obtained the knowledge of working with browser development tools, dynamic log-files, complex software troubleshooting
•Perfected English communicating skills, both written and spoken

Technical Support Teamlead

с 05.2021 по 09.2021 (4 месяца)
Rostelecom, Saint Petersburg (IT)

•Successfully maintained the technical support team of over 15 employees during several months
•Suggested and implemented new work strategies to improve the workflow and the employee’s involvement

Technical Support Agent

с 11.2020 по 05.2021 (6 месяцев)
Rostelecom, Saint-Petersburg (IT)

•Assisted over 15000 customers with a wide variety of technical and non-technical issues
•Achieved promotion to the Technical Support Team Lead within 6 months

Образование

Saint-Petersburg University of Management Technologies and Economics

Linguistics, Saint-Petersburg
Высшее, с 2018 по 2020 (2 года)

Russian State Social University

Linguistics, translator, Moscow
Высшее, с 2016 по 2018 (2 года)

Дополнительное образование и сертификаты

Дія. Цифрова освіта

1 день
Сертификат

Знание языков

• Английский — свободно
• Русский — свободно
• Украинский — средний

Дополнительная информация

Additional Skills:

• teamwork
• personnel management
• employee training
• conflict resolution
• working with databases and large amounts of information
• multitasking
• working with CRM systems
• Python
• HTML
• Adobe Photoshop


Level of English - C2 Proficient
Certificate link:
https://efset.org/cert/VyfTvp