Ольга

OLHA SAIENKO

CONTACT INFORMATION
Mobile: [открыть контакты](см. выше в блоке «контактная информация»)
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Visa Status: Resident (Transferable)

PERSONAL DATA
Nationality: Ukrainian
DOB: 05 August, 1986
Marital Status: Single
Driving License: UAE

PROFESSIONAL SUMMARY

A hard-working, reliable, confident and lively individual with excellent communication skills who is able to engage and get along with a wide range of clients. A highly sociable person who enjoys working within a team atmosphere and can be relied upon to work effectively on her own using her initiative to ensure all tasks are completed on successfully.
Looking for a challenging role in a reputable organization where my talent and skills could be utilized the most.

PROFESSIONAL EXPERIENCE

[2014 – present time]– “BLOOMINGDALE’S” FASHION DEVISION (AL TAYER GROUP), Dubai – UAE.
Position: SENIOR SALES EXECUTVE / SUPERVISOR
Complete store operational requirements by scheduling and assigning employees & following up on work results;
Maintain store staff by recruiting, selecting, orienting, and training employees;
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements;
Ensure availability of merchandise and services by approving contracts and maintaining inventories;
Organize and replenish front stock and help merchandize store;
Maintain inventory by restocking shelves with products/items from inventory as well as observing inventory levels, prompting store management to reorder when levels appear low and arranging for return and credit for damaged products/items;
Continuously achieving 100% plus sales objectives while meeting or exceeding monthly quotas;
Close and opene the store according to scheduled shifts;
Guide and supervise all staff members to create a happy work environment for the benefit of both staff and clients;
Maintain high personal presentation standards that represente the Store in general etc…

[2013 – 2014] – AL TAYER GROUP, Dubai – UAE.
Position: RECEPTIONIST -CUM- OFFICE MANAGER

Provided excellent customer service by greeting and assisting visitors on their arrivals to the Reception area;
Dealt with numerous complex and diverse tasks at the reception’s daily operations;
Screened incoming calls and directed them to appropriate departments;
Ordered and managed the office stationery supplies;
Attended regularly scheduled departmental meetings, prepared the MOM’s & followed up with Colleagues;
Prepared, raised and followed up on purchase requisitions of local and imported items for the outlets;
Screened Incoming calls & directed them to appropriate departments and took accurate & complete messages;
Ordered and managed the office stationery supplies;
Anticipatively performed all the administrative support to the Management;
Administered all the complaints and resolved the issues appropriately and within timely manner;
Provided excellent customer service as per Al Tayer Group standards, policies and procedures etc...

[2013 – 2013] – PRIVATE JSC “KYIVSTAR” & ‘’VIMPELCOM’’ Ltd. UKRAINE, Kiev – Ukraine.
Position: CUSTOMER SERVICE MANAGER

Trained and managed new joiners in the team and observed their performance;
Managed large amounts of incoming calls;
Generated sales leads, identified and assessed customers’ needs to achieve satisfaction;
Built sustainable relationships of trust through open and interactive communication & provided accurate, valid and complete information about the product;
Met personal/team sales targets;
Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution;
Kept records of customer interactions, processed customer accounts and file documents etc...

[2013 – 2013] – PRIVATE JSC “KYIVSTAR” & ‘’VIMPELCOM’’ Ltd. UKRAINE, Kiev – Ukraine.
Position: PERSONAL ASSISTANT -CUM- OFFICE MANAGER

Met and greeted visitors of all seniority levels;
Provided secretarial support to the Director and Senior Managers by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions;
Maintained proper filing and documentation of all records related to the company;
Organized and maintained Manager’s calendar and scheduled appointments;
Handled logistics of new projects and events (printing, filing, internal & external communications, copying, formatting, etc.);
Assured the Director & Senior Managers were fully briefed for meetings; provided notes, summaries and action checklists as/if appropriate;
Liaised between different departments on matters related to customers’ complaints, letters requested etc…;
Prepared purchase orders and sent copies to suppliers and to departments originating requests;
Reviewed requisition orders in order to verify accuracy, terminology, and specifications etc…

[2009 – 2011] – PRIVATE JSC “KYIVSTAR” & ‘’VIMPELCOM’’ Ltd. UKRAINE, Kiev – Ukraine.
Position: TECHNICAL SUPPORT REPRESENTATIVE

Resolved service problems by clarifying the customer's complaint while determined the cause of the problem;
Selected and explained the best solution to solve the problem and followed up to ensure resolution;
Maintained financial accounts by processing customer adjustments;
Recommend potential services to management by collecting customer information and analyzing customer needs;
Prepared product or service reports by collecting and analyzing customer information;
Manage large amounts of incoming calls etc...

[2008 –2009] – VIMPLECOM Ltd. & BEELINE UKRAINE, Kiev – Ukraine.
Position: CALL CENTER AGENT

Answered incoming calls and responded/managed to customers inquires, requests, feedbacks or complaints;
Selected and explaining the best solution to solve the problem and followed up to ensure resolution and final customer’s satisfaction;
Identified and escalated issues to supervisors if any;
Provided service information to customers;
Documented all call information according to standard operating procedures etc…

[2008 –2009] – FOZZY GROUP (FOZZY FOOD – SILPO), Kiev – Ukraine.
Position: PERSONAL ASSISTANT

Acted as a first point of contact: dealt with correspondence and phone calls;
Managed calendars and organized meetings and appointments;
Provided secretarial support to the Manager by taking minutes of meetings, prepared agendas, disseminated necessary information pre and post meetings and followed up on assigned actions;
Booked and arranged travel, hotel reservations, Visa processing, transport and accommodation;
Collaborated with supplier, ordered goods and closed deals, as well as attended exhibitions and conferences;
Reminded the Manager about the important tasks and deadlines;
Typed, compiled and prepared reports, presentations and correspondence;
Implemented and maintained procedures/administrative systems;
Prepared invoices, quotations, delivery notes and receipts;

EDUCATION
[2001 –2009] – KIEV NATIONAL UNIVERSITY OF TECHNOLOGIES AND DESIGN, Kiev – Ukraine.
Specialization: MASTER’S DEGREE in SYSTEM PROGRAMMING

COMPUTER SKILLS:
Windows OS
MS Office
Internet surfing

LANGUAGES:
Ukrainian – Native
Russian – Native
English – Fluent
PERSONAL STRENGTHS:
Hardworking and enthusiastic;
Self - assured, self - confident and self-motivated;
Perform assigned tasks with grand responsibility;
Sincere and result oriented;
Ability to learn quickly and adapt to changing environment and ready continuously to learn;
Ability effectively communicate with customers, peers and management;
Strong understanding of sales principles and customer service practices;
Solid communication and interpersonal skills;
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business etc…
SKILLS:
Presentation Skills / Prospecting Skills;
Client relationships / Quality Focus;
Sales Planning/ Strategic Planning;
Energy Level/ Reporting Skills;
Independence / Staffing;
Motivation for Sales / Meeting Sales Goals
Customer Focus / Market Knowledge;
Pricing, Vendor Relationships / Negotiation;
Problem Solving / Results Driven;
Management Proficiency / Time Management;