Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7480700

Опыт работы

Customer care agent

с 09.2021 по 05.2023 (1 год 8 месяцев)
Advcash, Харків (Фінанси, банки, страхування)

- Service consultation
- Resolving technical and general questions
- Responding to customer queries via Tickets and Chat

Support Specialist

с 09.2019 по 02.2021 (1 год 5 месяцев)
Idexx, SmartFlow, Харьков (Software development and Support)

Receiving and making phone calls to customers.
Client management in CRM.

Suppport Operator

с 12.2016 по 03.2017 (3 месяца)
Upclick, Харьков (Technicall consultations)

Receiving and making phone calls to customers.
Technical support on PC related question.
Remotely connecting to clients to assist with questions

1st Line cusstomer support

с 01.2016 по 04.2016 (3 месяца)
FluentPro Software Corporation, Харьков (IT)

General and pre-sale questions.
Requests management betwen departments.

Customer Care representative

с 03.2013 по 08.2015 (2 года 5 месяцев)
Namecheap, Харьков (Registrar and Hosting provider.)

Assisting customers with questions dedicated to either technical, billing, pre-sales or transfer related questions.
Providing support led by “customer care” principles.

Образование

НТУ ХПИ

Прикладная Лингвистика, Перевод, Харьков
Высшее, с 2009 по 2015 (6 лет)

Знание языков

Английский — свободно