Контактная информация

Соискатель указал телефон, эл. почту, адрес и Instagram.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7529627/

Опыт работы

Team leader of English Desk

с 09.2019 по 11.2022 (3 года 2 месяца)
Black Side, Kyiv (Фінанси, банки, страхування)

- Prepared team performance evaluation report with assistance from performance analyst for submission to senior management during team meetings.
- Calibrated predictive dialler program to reduce dead calls by 80% and increase productivity of human resources by 400%.
- Analyzed individual team member personal data to pinpoint weaknesses, then schedule one-on-one training sessions to address possible factors and improve performance.
- Utilized the telecommuter program increasing productivity by 40% and reduced cost by 25%.
- Established benchmarks for sales, customer satisfaction, and management of new team members.
- Trained, coached, and gave advice to team representatives to ensure comprehension;
- Managed and updated the customer loyalty program.

Sales Manager

с 09.2018 по 08.2019 (11 месяцев)
24Option, Kyiv (Фінанси, банки, страхування)

- Hit sales targets through successful management and leadership of the sales team;
- Created and refined sales strategy and forecasts in line with overall objectives;
- Recruited, managed, trained, and developed the salesforce;
- Built excellent customer relationships and expanded the high-value account client base;
- Undertook detailed sales analysis and report to the European director of sales;
- Created targets, KPIs, and sales strategy roadmaps for individual team members;
- Identified emerging markets and undertook competitor analysis;
- Solved regional sales difficulties and pipeline issues;
- Was keeping up to date with product and industry knowledge.

Restaurant Administrator

с 01.2017 по 06.2018 (1 год 5 месяцев)
Marriott Hotel, Dubai (Готельно-ресторанний бізнес)

- Planned, implemented, and managed overall hotel daily operations;
- Planned and organized hotel activities to drive sales;
- Prepared and managed schedules and shifts;
- Evaluated staff performance;
- Planned and implemented marketing campaigns with marketing teams;
- Ensured safety and adherence to rules and regulations;
- Collected payments and maintained records of budgets.

Waiter/Bartender at Marriott Hotels, Dubai

с 10.2016 по 01.2017 (3 месяца)
Marriott Hotels, Dubai (Готельно-ресторанний бізнес)

- Communicated order details to the Kitchen Staff;
- Served food and drink orders;
- Arranged table settings and maintained a tidy dining area;
- Delivered checks and collect bill payments;
- Followed all relevant health department regulations;
- Provided excellent customer service to guests.

Образование

Technical High School Gjorgji Naumov

Engineering College, Bitola
Неоконченное высшее, с 2013 по 2015 (2 года)

Technical High School Gjorgji Naumov

Mechanical Technician for Production, Bitola
Высшее, с 2008 по 2012 (4 года)

Знания и навыки

• Canva
• ClickUp
• CRM
• MS Excel
• Gmail
• HubSpot
• Intercom
• MS PowerPoint
• Slack
• MS Word
• Effective Time Management
• Ability to Work in a Team and Individually
• Leadership Skills
• Decision Making
• Ability to Multitask
• Educability
• Problem solving
• Work with clients
• Ability to analyze

Знание языков

• Английский — свободно
• Болгарский — свободно
• Украинский — начинающий

Дополнительная информация

Organized and enthusiastic customer support manager with more than 3 years of
experience, driven to provide the best customer service.

Civil status - not married, no kids.
Typing speed - 50 WPM.
Ready for business trips.
With an international passport