Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7692649/

Опыт работы

Customer Service Manager

с 08.2018 по 01.2020 (1 год 6 месяцев)
Home Alliance, Харків (Customer Service/Support for Home Appliances.)

*Receiving Incoming calls
*Making outgoing calls
*Handling of large request and responding to customers inqueries on a timely manner.
*Email support
*Appointment setting/cancellation, and many more.

Customer manager/Virtual Assistant

с 04.2017 по 08.2018 (1 год 5 месяцев)
Graton Forte, Харків (Pharmaceuticals)

*Live chats
*Order tracking and delivery
*Customer experience
*Phone and Email support
*Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments
*Providing analysis and reporting on metrics such as weekly/monthly sales by department, new product sell-through and offer code performance

Achievements - Promotion to managerial position after 6 months of employment

Customer service manager/Sales representative

с 02.2015 по 02.2017 (2 года)
Ninecor Inc., Харків (Retail)

*Phone support
*Email support
*Order tracking
*Order fullfillment
*Providing insights on customer shopping trends to support assortment selection and identify assortment gaps.

Образование

V.N Karazin Kharkiv National University

Medicine, Харків
Высшее, с 2013 по 2019 (6 лет)

Дополнительное образование и сертификаты

Language course.

1 year

Знания и навыки

• Communicability
• Fast typing
• Customer service skills

Знание языков

Английский — продвинутый

Рекомендации

Dr Oji David

Dr Oji David

Head Of The Surgical Department, Graton Forte.

Дополнительная информация

I am a customer service professional commited to providing quality care in order to achieve ultimate customer satisfaction. With over ten years of experience, I have demonstrated the ability to establish and maintain outstanding communication and relationships with consumers from all over the world. I am dedicated to identifying customers' needs and delivering effective solutions to problems. With excellent time management skills combined with a superior knowledge of the customer service industry.

My goal is to enhance your business process by giving your customers a great deal of experience and quality service. I look forward to hearing from you.Thank you for your time and have a wonderful day.