Alina

ALINA VALOVA
PERSONAL
Name Main goaI to obtain the position of customer support /service representIve in international company
Alina Valova
Address
Ukraine. Kiev
04078 Kiev
WORK EXPERIENCE
Phone number
[открыть контакты](см. выше в блоке «контактная информация»)
Email Apr 2021 - Sep 2021 customer service representative
[открыть контакты](см. выше в блоке «контактная информация») Visit to Ukraine, Kiev
Date of birth providing information on the rules of entry / exit to Ukraine,
07-04-1988 consultation, customer support at all stages of work, consultation
Place of birth on insurance products, consultation on the rules at the airport,
Kiev regulations for observing security rules at the airport, baggage
inspection
Gender
Female
Nationality Nov 2020 - Mar 2021 customer service/support representative
Ukraine Dobrobut medical network, Kiev
Marital status providing information about the company's medical services,
not married registering foreign clients for a consultation, working with
insurance companies, solving non‑standard issues, working with
INTERESTS complaints, compliance with European norms and standards in
work procces
Dancing (strip plastique),
stretching, fly yoga, philosophical Sep 2021 - Jul 2021
Feb 2017 - Sep 2019 customer service/support representative
fantasy literature, travel to Europe International transport company TNT, Kiev
receiving incoming calls, placing orders for import / export,
providing information on the location of the cargo (tracking by
tracking), calculating the cost of transportation services,
communication between departments on current customer issues,
handling complaints, dealing with non‑standard situations,
managing conflicts, maintaining international correspondence with
foreign colleagues, the provision of full service and support at all
stages of work with сlients, applying knowledge and skills of
emotional literacy when conducting dialogue with clients

EDUCATION AND QUALIFICATIONS

Sep 2005 - Jun 2009 Bachelor's degree
Kyiv National Economic University named after V. Getman,
Kiev
Specialization ‑ Economics and enterprise, agricultural
management
Bachelor's degree ‑ in economics and enterprise, teacher of
economics

REFERENCES
References available on request.

SKILLS

Microsoft Word, Exel,
Outlook
Work with documents of an
international character,
emotional literacy, good
leadership skills, team p